Customer want to see all tickets of their organization

[Kashinath N S]

I have created a space "Customer Service Management" Space to track all customer reported tickets and onboarded Customers, Organizarions and mapped customer to organization. 

Currently Customer are able to create tickets and track the progress, But not able to see other tickets created by other members of same organization. 

Give me steps to configure these seetings 

[Cyril Duvignau]

I believe you will want to add the other contacts from the same organisation as "Request Participants"

[CAN RIFAT SISA]

Hello,

Is there a way to do this natively or so we need to set up an automation for this? If so should there be a flag as for which customers should be able to see tickets of all of their organisations?

Should that flag be under customer managed fields or do you have a better way? Can you help us with the automation rule for this?

Thanks in advance :)