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Error with customer service management

Marcelo
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February 20, 2026

I'm trying to test Jira CSM and I'm getting an error when trying to access the experience or any related page.

Therefore I can't continue or delete the space

This is the error I'm getting.

 

An error occurred

 

An error occurred while loading this page
Hash 1D8P8CE Trace c40299be7aef4093be978210c22d0c87

Thank you!

1 answer

0 votes
Andy Rusnak
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 20, 2026

Hi Marcelo, 

Thanks for using the Atlassian Community!  For errors like this I would recommend engaging with our Support Team.  They will be able to review the backend logs along with the trace information to try to understand what might be causing the error message.  

These traceIDs are unique values specific to an error at a point in time in the logs.  So the traceID by itself here doesn't provide us much help to figure out what might be going on, but the Support team should be able to review this further.  

Best,

Andy

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