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How can I approve external websites in the CSM agent KB?

Jaime Capitel [Sngular]
Community Champion
January 19, 2026

When configuring the CSM agent for a new customer experience, it's very easy to add articles from the connected Confluence instance.

However, I'm running in a bit of a loop when trying to add external websites.

I click under Knowledge in the Rovo Studio:

Screenshot 2026-01-19 172321.png

Then, I click on "Add knowledge" and land in this modal.

Screenshot 2026-01-19 172623.png

However, when I click on "Website", I inevitably land on this warning

Screenshot 2026-01-19 172735.png

I'm the org admin of this test site and the blue "Add" button does nothing. 

Does anybody know how to approve URLs here? Or is this a bug?

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