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Customer Service Management
This forum is meant to help you find resources and learn alongside your peers regarding the Customer Service Management app. For general Atlassian product support, please refer to Atlassian Support.
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Hi There, We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such. Is there a whitepaper/best practice/guideline for us to tra...
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Hello All, Currently I run a 2-week sprint with tasks based on labels. We have a weekly sprint planning meeting and we currently dont use JIRA or any of Atlassians products for sprint planning...
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I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...
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Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...
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Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: c1d5060a8d1e46b895344757d8a214bd)
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I'm a Jira Service Management Customer, and according to the questions on the website: "What does this mean for Jira Service Management? ... Existing Jira Service Management customers will...
