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How do I change the title of my form

Eddie Penta
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February 25, 2026

I have a form with the title "IT Support Ticket", but when I go to see the form on the site, the title shows "Contact us". I can't find where I can change this header on the form. What am I missing?

pasted file.pngcontactus.png

1 answer

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
February 25, 2026

Hi @Eddie Penta 

Is this for JSM cloud or DC?

If it's cloud, that's either a Banner or a Help center announcement

https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/

Check the Help center customization and remove the announcements.

Regards

Eddie Penta
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 25, 2026

This is JSM cloud and it's a form in the Customer experiences section

 

Customer experiences > Forms

 

and this is visible on the Support site of that customer experience


Customer experience > Channels > Support website

 

I did find the Help center, but I didn't even know I had that and I haven't touched it. Is the Help center somehow linked to Customer experience ?

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