How do I create or edit Knowledge Articles?

[Matt]

Hello, 

I'm currently working on setting up a new CSM space and currently have only a few users added. I am the administrator on everything so I should have access to do whatever is needed. 

I have a space and customer experience set up but I am unable to create any new articles, nor edit the two default articles created when linking the space for the first time. I am able to "Ask to edit" however I never receive an email or notification within JIRA to approve my own request even though I'm the only admin of the platform. 

I cannot find any permissions regarding article creation. I have knowledge base access set to logged in users only, but I am logged in. Is there a permission setting I'm missing?

[Dan Breyen · Accepted solution]

Hi @Matt welcome to the community.  I'll attach a couple of articles here that should help you get started.  I used these to get my Knowledge Base setup. This should let your users access the Knowledge Base directly from your Portal.

Confluence-Jsm Overview 

Set-up-your-knowledge-base-with-confluence 

how-jsm-customers-with-an-atlassian-account-can-view-confluence-pages-without-having-a-license 

Hope that helps.

[Matt]

Thank you for the help! 

I was able to find the answer to my issue not on one of those articles, but through one of the links I followed while reading them. For anyone else with the same issue my eventual fix was adding myself as a Confluence admin as none are assigned by default. 

What are the different types of admin roles? | Atlassian Support