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How do I create or edit Knowledge Articles?

Matt
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February 27, 2026

Hello, 

I'm currently working on setting up a new CSM space and currently have only a few users added. I am the administrator on everything so I should have access to do whatever is needed. 

I have a space and customer experience set up but I am unable to create any new articles, nor edit the two default articles created when linking the space for the first time. I am able to "Ask to edit" however I never receive an email or notification within JIRA to approve my own request even though I'm the only admin of the platform. 

I cannot find any permissions regarding article creation. I have knowledge base access set to logged in users only, but I am logged in. Is there a permission setting I'm missing?

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