Opsgenie

Hi,  There are two teams (A and B) that are using OpsGenie that will eventually become 1 team. I want to create a process where if team A gets an alert, team B gets a copy of the same alert. ...

• cloud
• opsgenie

Hi everyone,   We have an integration with Opsgenie by using the Java Opsgenie client    "com.opsgenie.integration" % "sdk" % "2.11.2" In which we crea...

• field
• java
• opsgenie
• sdk

We have a few Opsgenie on-call users who are first notified by calling their cell phone, as expected by their notification settings. However, when they answer the call, the automated recording with t...

• opsgenie

OpsGenie novice here...we have an integration with our JSM portal set up so that when a specific issue is created, we notify two different teams' schedules. The issue I keep running into is that whi...

• cloud
• opsgenie

Hello!  Being a new opsgenie admin/user I'm looking for a built in tool of sorts that would allow me to import a .CSV file to enter monthly schedule overrides. API right now is out of the pic...

• cloud
• opsgenie

Hi, I have setup a ton of integrations which create tickets in Jira when an alert is created in OpsGenie. I have a new field to capture the OpsGenie alert ID in the Jira ticket so it is easy to find...

• field
• integration
• jira-service-management
• opsgenie

Hi there,   We're having problems with the Google Cloud integration request parsing.   We can see in the logs that the request is coming in (bottom of image). The body is rich in inform...

• cloud
• opsgenie

Resolved...

• opsgenie

I'm looking to configure the integration between Jira and Opsgenie so that it triggers an alert in Opsgenie only when a ticket is created via the portal. I want to ensure that our team receives imme...

• opsgenie

I want to know how to take a backup of opsgenie and trying to take backup emails daily 

• cloud
• opsgenie

We currently use the JSM integration to do basic Agent alerting for new JSM incidents that come in. This function works fine but we would also like to use the functionality provided by the Responder ...

• jira-service-desk
• opsgenie

We have a StatusPage integration to Opsgenie that's triggered via an email integration. Basically we have an email integration that receives the notification emails from a Third Party StatusPage. Th...

• cloud
• opsgenie

I've set up OpsGenie to acknowledge alerts when the issue is moved to the In Progress status or the issue is updated. However this is not happening. Right now, alerts must be manually ack'd through t...

• opsgenie

I generated my first report from Ops Genie for Auditors. This is part of the Header: Date Created is from 2024/01/22 12:00 AM until 2024/02/07 10:50 AM Team is 007288fd-87b0-4b52-8408-ae7b539601c9 ...

• cloud
• opsgenie

Hello all, I am experiencing issue with connecting our OpsGenie with client's Jira. In our OpsGenie, under Team dashboard > Integrations I go to add client's project to which I have access, but I ...

• cloud
• opsgenie

Hi all, I've been setting a bypass rule on my cell phone for all OpsGenie numbers published in the doc. However, I got a page this morning when OpsGenie was calling me from +86 (10) 5225-3354 instea...

• opsgenie

Hi! On 1.02 at around 7:30 UTC we experienced multiple delays when creating Opsgenie alert from Jira service tickets, for example: 7:21 - created in Jira 7:47 - created in Opsgenie  I di...

• opsgenie

I am trying to create a Global Integration of type "Google Cloud's operations suite" (a.k.a. GoogleStackdriver) and auto-assign Responders in opsgenie based on policy labels in Google Cloud Monitorin...

• cloud
• google
• opsgenie

How do I link my Opsgenie with Jira so that when a user acknowledges an alert in Opsgenie, this translates to the user being assigned that alert in Jira?

• jira
• opsgenie

We are setting up the Freshservice to OpsGenie integration. We have it mostly working - creating a new Alert is working. OpsGenie sending notes/updating Status to Freshservice is also working as expe...

• opsgenie

I am attempting to build a Microsoft Power Automate flow that includes and HTTP action step that will send an alert to Opsgenie. I am following this documentation: https://docs.opsgenie.com/docs/ale...

• opsgenie

Hello, I'd like to understand if OpsGenie can run SQL queries, specifically against a RedShift database? So say a query fires off and checks that data exists within a table, if it doesn't OpsGenie c...

• opsgenie

In the same team we have two on call schedules. One for on call and one for escalation if the on call person doesn't answer. I have everything set up appropriately (Routing rule, escalation policies ...

• opsgenie

Hello, I am trying to create a firing alert with Prometheus, Opsgenie and MS teams so that we receive an alert in case our product is down for >5 minutes. However it seems that I can't add an int...

• cloud
• opsgenie

. How to add the RCA details in the Opsgenie? 2. How to track day and month wise count of alerts for new ones? 3. How to track the tickets that were closed wirth MTTR? 4. How to track the ack...

• opsgenie