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How can I duplicate alerts received from Email Integration to another Opsgenie

Meadows_ Chase
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February 14, 2024

Hi, 

There are two teams (A and B) that are using OpsGenie that will eventually become 1 team. I want to create a process where if team A gets an alert, team B gets a copy of the same alert. If a member of team A gets acknowledges the alert, I want team B's copy to be unmodified, so that team B also has to separately acknowledge and close the alert. Team A receives their alerts through the OpsGenie email integration. I would want the equivalent behavior to also exist for team B. 

How can I set this up through OpsGenie? 

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Kyle Aiuto
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February 15, 2024

Hello,

 

I would assume you need to create another email integration and assign it to Team B then replicate whatever you're doing with Team A to Team B's email integration so that you create duplicate alerts but for separate teams. Then they could work on them independently. 

I don't have experience in the email integration though so I could be wrong.

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