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Delay in creating an Opsgenie alert from Jira service tickets

Maria Wyrzykowska
Maria Wyrzykowska
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February 2, 2024

Hi!

On 1.02 at around 7:30 UTC we experienced multiple delays when creating Opsgenie alert from Jira service tickets, for example:

7:21 - created in Jira
7:47 - created in Opsgenie 

I didn't find anything in my Opsgenie & Jira logs that could explain this and I don't see any downtime mentioned on the Atlassian Status page. 
Was there any issue on Atlassian site around that time that is not mentioned on the Status page that could explain this?

Thanks!


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Brennan Kiely
Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 5, 2024

Hi Maria,

It would be best to open a ticket at support.atlassian.com so the issue can be investigated deeper.

 

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