Configuring Jira-Opsgenie Integration for Portal-Triggered Alerts

[Edgardo Ibarra]

I'm looking to configure the integration between Jira and Opsgenie so that it triggers an alert in Opsgenie only when a ticket is created via the portal.

I want to ensure that our team receives immediate notifications for these specific tickets, but I'm not quite sure how to set up this conditional alerting.

Has anyone tackled a similar setup before? Any tips, tricks, or guidance on how to achieve this would be greatly appreciated!

Thanks in advance for your insights! 🙌

#Jira #Opsgenie #Integration #AlertConfiguration

[Olexandr Tolochko · Accepted solution]

Hi Edgardo,

Perhaps it is possible to do the next way:

1) Jira Automation, trigger - issue created,  jql condition: request-channel-type = portal) > add label\component: portal

2) Opsgenie condition: Event type: issue_updated, label\component portal