-
What should I check before migrating Jira Server to Jira Cloud?
I’m planning a migration from Jira Server to Jira Cloud and want to make sure I understand the main compatibility and migration issues beforehand. Are there any specific areas I should review, such as apps, custom workflows, permissions, automation, attachments, or user accounts? I’d also appreciate any recommendations for…
-
Edit Resolution Field on a Closed Issue
Hello, I would like to edit the Resolution Field on a Closed issue. I've always been able to set up this through workflow transition : - All to Closed : set a workflow transition on Resolution Field & set the Value to Done - Closed to Closed : set a workflow transition on Resolution Field & set the Value to "Empty" I…
-
Issues getting access
Hello, I should have access to my team's JIRA page but I keep getting this message when I try to access. The admin person for my team hasn't been able to figure out giving access and I tried clearing my cache/cookies. Any ideas?
-
Best approach for preserving issue links during phased Jira Data Center to Cloud migration?
We're migrating Jira Data Center projects to Jira Cloud in phases rather than performing a full-instance migration. We're running into a challenge with issue links between projects that are migrated at different times. Example Project A has been migrated to Jira Cloud. Project B remains in Jira Data Center and will be…
-
Is possible to have a sprint field for a sub-task
Hello I want to know if it is possible to have a sprint field for a sub-task In case of YES, is the sprint value of the differents sub-task linked to a storie can be different between the different sub-tasks and between storie and sub-task THANKS
-
"We couldn't create the space"
"Wait a few moments and try again. If it's still not working, contact support" Good day to whoever is reading this; I created a couple spaces and am now receiving this error when creating another one. Contacting AI support being a premium jira user it led to this community to contact support for help with continuing. I am…
-
Jira Teams App is Requiring a non-required field
Jira Teams app is requiring a custom field on work type Bug that is NOT required in Jira. Creation of the new Bug fails in Jira Teams with no error message even if a value is provided for the field.
-
Jira Individual Capacity Planning View
Hi, I've been really excited about the new Individual Capacity Planning View as it's something that's been a missing cog for a long while. But it's still very very basic - really keen to understand if there is a development roadmap and what that looks like and when? Also very happy to contribute feedback
-
How to change the status of "won't do" of "Closed won" tasks to "Done"
Hi all! I have a project called "Leads" with a Sales template, in which the tasks may go to status "won't do" or "closed won". As I understand, these status are equivalent to the end of the process. But Jira is still listing these tasks as Open tasks when you go to Open issues filter. Even if you have a deadline defined…
-
Board - Standup Tool settings not effective or persistent
A couple notes about the settings panel on the Standup tool: Density - There does not seem to be any difference between Default or Compact density settings. The setting states are not 'remembered' between sessions, so my speaker order is always shuffled, requiring me to reorder by hand every time.
-
fix versions field cannot be added to "User Story" issue type layout in team-managed project
Hello, In our team-managed project MT, the Fix versions field is available for issue types such as Story and Bug, but it is missing for User Story. Versions are enabled and the project contains multiple versions. We can see and edit Fix versions from the List view for User Story issues. However, when editing the User Story…
-
조직 삭제
1-why-not 조직 삭제가 안돼요. 조직 삭제해주세요.
-
how r u?
-
Filter Sync Timeout Issue with ScriptRunner Enhanced Search
I have the following ScriptRunner Enhanced Search which is creating a sync timeout error with the corresponding Jira filter. project = "MyProject” AND issueType = Epic AND status = "In Progress" and issueFunction not in epicsOf(Created >= startOfYear(-1) and issuetype in (Story, Task,Bug, Spike)) I'm also getting a Forge…
-
CSAT - How can I see that CSAT Questionnaires are being sent after a ticket is closed?
We have now got CSAT working but we cannot see which tickets it is being sent from without creating test tickets. Is there a way of reporting on this, so we can be sure that they are being sent (previously they stop sending without us knowing). Thanks - Stephen
-
Issue importing CSV with Baseline Date field
Hello everyone, I'm facing an issue when importing a CSV file into Jira. My CSV contains a Baseline Date field (date type), but during the import process Jira does not seem to recognize or properly map this field. The values are present in the CSV and use a valid date format, but after the import the Baseline Date field is…
-
Board Admin can only see General settings of the board
Hi all! I am having some trouble because Board admins can only see the General settings of their boards. This is what I (site admin) see: Where I can see all the different tabs of the settings. And this is what they (The Board Administrator) see: They cannot access the settings to change columns for example. Anyone knows…
-
JEP not measuring elapsed time duration between status.
I'm trying to measure the elapsed time between certain statuses for a Sub-Task. I have configured the appropriate Custom field (Sub-Task - Elapsed Time) and also configured the Context for the field, specific to the project and the issuetype. In order to check it is on the right screen, I have turned it on to show when…
-
Issue with "Automated Log Work Report Gadget" becoming unresponsive on Jira Cloud Dashboard
Hello Support Team, We are experiencing an issue where the "Automated Log Work Report Gadget" on our Jira Cloud Dashboard is unresponsive and failing to load/generate worklog reports. Best regards, Tolga
-
Creating custom worktypes in the free community edition, or in the standard edition?
We are a small two main team project, they have recently started with Jira using the free community edition. However we find that we will need to create additional work types for our project, and I'm not able to confirm if I have that capability with the free edition: can you confirm if we stay with the free edition we are…
-
How is Jira/Confluence data handled when using the Gamma MCP integration?
I’m trying to understand the data-handling implications of the new Atlassian × Gamma integration, particularly for organizations where Jira and Confluence contain confidential or regulated information. The integration is quite interesting from a productivity perspective — Gamma can use Jira and Confluence context to create…
-
I want to know as a scrum master which Jira metrics do you actually use to understand sprint health?
There are plenty of metrics available in Jira, but I’m curious about which ones Scrum Masters genuinely find useful. If you had to choose only 5 metrics to put on a Scrum Master dashboard, what would they be and why? Some examples I’ve come across are: * Burndown/burnup * Velocity * Cycle time * Lead time * WIP * Carryover…
-
Sales support ignores Premium Academic upgrade ticket - how to solve?
Does someone had a problem with Atlassian sales support when they are not answering for 11 days on request about Premium Academic client who wants an upgrade? Via PPC we are not able to create quota technically. Support ticket is in status "New" for 11 days already and nobody reacts. Twice I used Live chat with Agent in…
-
Billing and accounts claim migration/change
Recently we verified domain of our company and most of our team members had accounts as external accounts in Jira, and now If I claim all accounts will all those newly claimed accounts automatically go into my Jira billing license and increase the cost ?
-
How do teams organize Jira work across multiple product and packaging projects?
I’m interested in how teams organize Jira when they manage several types of projects at the same time. For example, a company such as Silver Edge Packaging may have work across product development, website updates, marketing, design, content, and customer related requests. These activities can involve different teams but…