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تعديل السبرنت واليوزر ستوري
Ask questions and get answers about work and issue tracking, workflows and automation, roadmaps, and more using Jira.
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How do you manage custom-field sprawl and governance in Jira?
Hi Jira community, I'd like to learn how Jira administrators manage custom fields as their Jira instances grow. Over time, custom fields can accumulate across projects, and it can become difficult to track who owns each field, why it exists, whether its purpose is documented, and when it was last reviewed. I'd appreciate…
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Reports: one active user's open work is counted as "Unassigned"
Hi all, On our Jira Cloud Free site (one company-managed software space, 4 users), the space Reports page (the new tile-based one) has an "Open work by assignee" chart. One user, who is active and has Jira access, never appears in it: his open work items are counted under "Unassigned". What we see JQL project = TLR AND…
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Is there a way to copy a user story with Zephyr to another instance of Jira
I am trying to copy all my user stories, with their attached bug reports, tests cases, and test executions(with Zephyr) from my school's Jira (which they eventually expire) on to the my Personal Cloud Jira I have on Atlassian. I would like to actually copy them, with the bug reports, test cases and test execution…
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I need a third site for testing purposes
Hi! I raised a ticket to Atlassian but it's been a week and they didn't answer! We currently have premium licences for various products, and we already have two sites, prod and sandbox, and we need another one for testing. Does anybody know if I have to pay an extra fee, or upgrade the licences to enterprise to request…
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Request for Explanation of Jira Standard Billing Estimate
Hello Atlassian Support, I subscribed to Jira Standard for the first time on October 13, 2026, with 13 users. However, my billing page shows a next bill estimate of USD 219.62 Since this is my first paid subscription and I have only 13 users, I would appreciate a detailed explanation of how these charges were calculated.…
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Urgent: Unable to Update Payment Information – Former Billing Admin No Longer with Company
We are experiencing this exact issue at Revuud. Our former billing administrator left the company several years ago, and their email account is no longer accessible. I have access to our Jira subscription and Atlassian administration, but I cannot update our payment information or assign myself billing administrator…
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Cancel unpaid invoice after deactivating products
My invoice IN-008-703-602 (USD 86.29) was issued on 19 Oct. The payment failed, and I deactivated all products on 20 Oct. I can’t get the billing support form to show a message box. Could someone raise a billing ticket to void this invoice? Thank you.
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For some reason "my Jira project doesn´t allow me to change things because I´m not the administrator
Hi all, how are you? I have a Jira project, created by me, which for some reason doesn't allow me to change things like springs because I'm not the administrator, some time ago I added a member to the project but when I'm in the Users config I appear as Organization administrator and applications administrator. What can I…
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Workflow Validation for Checkbox is Null
Has anyone been able to add in a workflow validator between statuses to only fire if a checkbox is null?
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Automation Step Allowance: Do Automations Stop Before Extra Usage Billing Starts?
Hello, We have a monthly Automation allowance of 172,100 steps and may exceed it before December 3, 2026. If we reach the allowance before December 3 and Extra Usage is not enabled, will our automation rules stop running, or will they continue until extra usage billing starts? Should we enable Extra Usage now to avoid any…
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How do multiple conditions count towards the new automation step usage?
After receiving the notification about Atlassian's new automation pricing, I am on a mission to make my automations more efficient so we don't exceed our limit. I am a bit unclear on how Atlassian is defining a "step" as it relates to conditions. If a condition (yellow) step/node has multiple criteria that are connected by…
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Atlassian's new automation pricing creates unintended cost explosions during bulk updates
When performing bulk updates on tickets, it appears that automation rules are triggered as well. Since automation executions will soon incur additional costs, I would like to understand what strategies are available for handling this in the future. For example, we recently added a new custom field and populated it for all…
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HOw to export Initiatives with epics to excel
HOw to export Initiatives with epics to excel
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How to create a rich filter to sum up to different numeric fields: Story Points and Test Estimation
I need to know how to sum up to different numeric fields using a rich filter and which rich filter gadget to use. I want to sum up the total story points using the "Story Point" field and then sum up the "Test Estimation" numeric field. To give me a total story point including test estimation. So I can display one number:…
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Display story count for each epic
is there possibility show story count for each epic?
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Why are Version Report, Release Burndown, and Epic Burndown being retired?
All 3 reports I regularly use. The most frustrating part about all of this is that there is seemingly no alternative being added as a replacement. Not a better version, not the same version, but simply nothing. If there truly are going to be replacements/alternatives, I would love to be made aware of this, as I will end up…
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Unknown token
Hi, I installed Zephyr (Standard trial) on my Jira Cloud site sondosalgyed-qa.atlassian.net and created an API access token from Personal settings → Apps → Zephyr API Access Tokens. Every request to https://api.zephyrscale.smartbear.com/v2/projects with Authorization: Bearer <token> returns 401 {"error": "Unknown token"}.…
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JIRA Forms
Hi, Is it possible to create a JIRA form that can be completed by anyone within my organisation, regardless if they have a JIRA licence or not, that isn't a public form? Thanks, Tia
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I have two ranks, what am I doing wrong?
Hi community, I'm having an issue that I hope you can help me with. My personal Atlassian account is linked to my work account. I see the same badges on both, as it should be, but they have different ranks (one is Collaborator and the other is Insider). When I checked my Analytics, I noticed that they are different. Did I…
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Bulk Edits - Is there a way to sort Fields Alphabetically
I am an admin and when I am doing bulk updates, it would be most helpful in step 3 of the updates to see the field list in alphabetical order. Currently, I have to use the search functionality sometimes to find the field I want to change.
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Reporting from Jira Plans
I see scenarios in plans, is it possible to use that feature to show execution against forecast?
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Using Slack threads with Jira work items in PRIVATE channels
Has anyone determined if there is a permission set or setting that would allow us to use the Slack thread syncing with Jira work issues in private channels? You perform the sync thread and it immediately says the same user has unsynced the thread. Our team channels are private for focus reasons.
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Control editability of one field depending on the value of another field
Hi all, In most systems that I know of this question would be the easiest to answer, but in Jira it seems impossible. I have made a custom field on jira issues that is updated when worklog activity has been processed in our Accounting system. The field "ERP Entries Exist" is a radio button. Now I want to make sure that…
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bug report
Why is it that when I comment on a Jira Epic, clicking the bold button only bolds a part of the text within the same sentence while leaving other parts with asterisks? Fix this bug so that the entire selected text gets bolded correctly