Error when importing Jira data into Google Vertex AI RAG Engine

[Shabana Navas]

We are attempting to import data from a Jira project into Google Cloud Vertex AI using a Jira API token. The process starts successfully with a state of RUNNING:

```
"metadata": {
"@type": "type.googleapis.com/google.cloud.aiplatform.ui.ImportRagFilesOperationMetadata",
"genericMetadata": {
"createTime": "2025-08-22T10:02:51.414885Z",
"updateTime": "2025-08-22T10:02:51.414885Z",
"state": "RUNNING",
},
```

However, it fails on the backend with a generic "An internal error occurred processing" message. Not sure what we are missing.

We are following the instructions mentioned here: 

https://cloud.google.com/vertex-ai/generative-ai/docs/rag-engine/use-data-ingestion#import-from-jira