1. Need help to setup multiple Groups to handle the tickets.
2. How to configure multiple SLAs for each group.
3. Do we have canned responses in Jira Service Management?
4. Customisation of Ticket Fields and Ticket Workflow?
5. Can we customise the CSAT survey?
@Alex Koxaras _Relational_ Thanks for the response.
Hi @Shaik Thaheer and welcome to the community,
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