Hello Community, I am using Proforma and the link to regex examples is leading to a 404 page. So I require assistance (if possible) to translate a need to a pattern for regex. User...
Hello, I have an agent that has access to Jira application and to the project. He can access the project ok but his authorities and views are different than others set up the same. Or ap...
Hi community, I created a script runner side behavior to hide fields based on the value of a previous select field it works on the service desk project but on the customer portal it has no e...
I'm trying to find a way to export all tickets in a project, including all fields for those tickets, to a CSV file so I can report analytics on reporters, assignees, components, labels, and descripti...
Hi Community, Emily here from the Jira Service Management Product Marketing Team! I’d like to invite you all to our very first LIVE Getting Started with Jira Service Management Ask Me Anything at 1...
Hello! I am working on automation with assets that for a certain request type created, a pool of watchers will be automatically watching the issue. I have so made an asset with attributes "Request ...
We have departments that do not have jira access as it isn't needed for their workflow (sales for example). We want to have an open request/feedback form across the whole company but have received co...
Hi ! When my customers send an email to jira@nvgsupport.atlassian.net it does not open a ticket. But I do, it opens a ticket. Our main email for jira is support@nvgsupport.atlassian.net&nbs...
Im looking to include one of my Jira dashboards onto the front page of our Sharepoint site. I have not found a way to do this yet, is it possible? The only way i can possibly see ...
Hi Atlassian! I have auto-generated JSON/CSV Files with information I would like to import into Assets. I have a potential improvement of my data though. One of my Custom Fields ...
Is there a way to turn off only one particular customer notification ("Participant added") for certain user or myself without changing project settings? Or more generally: Is there any option to edi...
Greetings, I am developing a small integration for JSM Assets, using the REST API, which is documented here. I have to perform some actions which requires looking up a large number of objects f...
Hi all, We sometimes have issues that need some research before we can awnser them. We do assign them to a colleague but once we've done that it is hard to find the issue later to check if the custo...
Hi, I am setting up an approval process in which I need to use several approvers in one WF step (waiting for approval). I want to use custom field Approvers to gather all the approvers. However al...
Hello. I'd like to know whether it is possible or not to have a specific field associated with an issue type (considering the fact that the associated field is editable) but not visible on the issue ...
Hello all, I am an admin, with the corresponding role in IT Service Management. We would like to add Approvers to an issue. Based on field values, an automation will decide, whether t...
Hi I want to send mail with Automation but can i use html in mail? How?, how to link issue.summary
I want see the closed count of defects daily.
I'm trying to create some automation that looks at a custom field (checklist) in a teams managed project so that when a particular checklist item is selected a new label is added to the ticket. Howev...
Hello, I am aware of the default graph / tree Jira provides for the asset object view in the issue details page. But according to our company needs I need a better or customized graph for the asset ...
Hello Community, i am using jira service desk as one channel for our customer order process. That works fine, but now i need some multi staged or multi level service desk solution. The reaso...
Hi User selected "Import Order" SLA 5 H User selected "Other" SLA 1 hour I would like your help to determine the SLA period in this way. How to ?
Mails are not processing and ticket are not getting created in JIRA service desk. Showing error as "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHEN...
Hi, we are looking at putting our business application registry into Insight (Asset M'ment). We currently have our application registry in sharepoint, we are looking at moving that into Insight but ...
Hello there. My issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/2177487. It occurs intermitte...
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