Turn off "Participant added" notification for user

[Maciej Wojtasiński]

Is there a way to turn off only one particular customer notification ("Participant added") for certain user or myself without changing project settings?

Or more generally: Is there any option to edit customer notification preferences on user end?

[Dave Mathijs · Accepted solution]

HI @Maciej Wojtasiński 

A customer/participant cannot manage notifications themselves for events, but you can specify recipients for the Participant added event: 

• Added participants
• Reporter (customer)
• Customers involved

A customer/participant can opt out of notifications on a specific portal request though.

[Maciej Wojtasiński]

It requires changing project settings for whole project which I don't want to do.

It is impossible then? At least in Jira. Precise mail filter will be my next guess.

[Dave Mathijs]

You can disable the Participant added notification separately if that's what you mean. In that case, no one would receive that notification.

With the options I provided above, how would that not suit your need?

What are your current settings for this event in the project?

[Maciej Wojtasiński]

Currently, Participant added notification is ON for Added participants and I want to keep it that way. There is just one user who is getting tons of "Someone added you as a participant" notifications but still wants to keep the rest of notifications.

[Rilwan Ahmed]

Hi @Maciej Wojtasiński ,

 Is there any option to edit customer notification preferences on user end?
-- No

Workaround:
Go to project settings --> Customer notification 
Disable "Participant added" notification. 

Please note: This will disable for all users and tickets in the project. 

[Kian Stack Mumo Systems]

@Maciej Wojtasiński, 

Out of the box, customer emails contain a link to disable request notifications. I would assume this would turn off the Participant added notification, but I don't know for sure. Customers would need to use this link for each request where they wanted notifications disabled though.

Thanks,

Kian

[Maciej Wojtasiński]

It will turn off every possible notification for only one issue. That's not the resolution because I want to turn off only "Participant added" and keep the rest of customer notifications. And for all the issues.