I do have scenario to create a service Project with the requirements. Need help with suggestions

Deepika Kanaparthi
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February 19, 2025

I have to create a service project in Jira cloud. These are the requirements how can we do that ? 

 

 

Types of Requests 
1.1 Incident 
1.2 Service Request 
1.3 Change Request Category 
  • Minor Change 
  • Major Change 
  • Emergency Change 
  • New application Development /Implementation 
  • OEM Managed applications 
1.4 Change Request Type 
  • Enhancement  
  •  Bug 
  • Bulk Data Migrations 
  • Patch updates 

Every Change request type can be any category :

  •  Minor change can be Bug, Enhancements.
  • Major change can be Patch updates or Bug.
  • Emergency change can be Patch updates or Bug or Enhancements.

Each Change Request Category follows a different workflow , approvals at each and every specific stage.

 

Please suggest me ; What type of requests I can set up as Issuetypes and request types. 

 

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