Up-gradation is done. But issue with plugin. Need to downgrade to older version. Can anyone help on this.
we are facing duplicate ticket creation issue in JIRA helpdesk. Main reason of this issue that we found is case sensitive check in Subject of any mail. For Example ,if there is minor differenc...
Hi Team, Require the IF/ELSE Script Runner Script Validator for Custom Field. Scenario is: 1. I have three A, B, & C Cascading Custom Field on Resolve Screen, 2. Based on the requiremen...
Hi, I would like to know if is it possible to achieve what is below or maybe there is a better alternative. Currently, I understand that the "Reporter" field corresponds to "Reply-To" and that th...
Hi Guys, I have a date field in on of our JSM request type, I would like to restrict users to pick out of only available dates & not all, for example out in below screenshot, only highlighted da...
Hi there, I have 2 Issue types (Service Request, Dev Service Request) each with their own distinct workflows. I have a plethora of Request Types which should be of one or the other Issue Type....
Hi, I have a few questions around lincensing of Cloud Jira and Cloud Confluence: 1. When we obtain a bundle of licenses (any specific number of them), do they get charged when the users are active o...
Is it no longer possible to log in/impersonate another user as referenced in this article? I'm not seeing this option anywhere for any user in several different instances of Cloud.
I have a gadget with many pages full of requests (38 pages) and whenever I refresh my dashboard it displays page 9 and I have to click my way to page 1. How do I get the gadget to display page 1 by d...
Hey! Whenever I create a new custom field it is usually only needed for one or two Request Types but it appears in all existing Request Types in the "Context Fields" area and absolutely clutters the...
We are looking at moving from our current platform to Jira Service Management, however, we are stuck with the provision in the TOS which does not allow Sensitive Personal Information. As it is...
Hey! I have an Insight trigger (Updated) and then action Send web Request. I would like to have a user condition before sending the request. I would like NOT to proceed with sending the reque...
JSM | Automation | Auto approval is not working. It says that the status is SUCCESS but the person who supposed to approved the request is not added on the approver.
Currently the CSAT only gets sent out when the status transitions to completed. I've looked through the documentation and they should be sent out whenever the ticket is moved into a resolved status, ...
I am trying to delve deeper into workflows. My current goal is to create a workflow that allows customer change status on their raised requests at certain points. I started simple and created new wor...
HI, I want to customize the content on the email invite for the new agents/users. How do I go about it?
Hello, our company is facing some difficulties with formatting used in automation. Right now I am working on sending content of the last comment added to the issue. I am able to acqui...
I did not do the requests and I keep having notifications that the admin declined my request. Is it a bug? I did not request such an invitation to other users why does it appear like that?
Hello Could we somehow make Insight object inactive? For example, we have some device that is out of order and we need to make it inactive. Deleting it is not an option, because some tasks m...
Hello Could I somehow change an object type for a specific object in Insight? For example, we have a monitor for PC and we want to give this monitor to another user, with another PC. We set each us...
Hello, I am setting up a new Jira Service Desk (Cloud) with Automations. I created an automation that transitions an issue to "waiting for response" as soon as an agent comments the issue (visible ...
If I set up the system so Customers have to be registered by Admin or Agents, is it possible to block anyone loging in with a Agent only access to view the full list of customers in the "Customer" se...
I want to upgrade jira service desk v4.5.5 to jira service management v4.21.0 ,Since my environment cannot be directly connected to the Internet ,so which span versions do I need to upgrade to ...
Looking for help with automation. If a ticket is linked using duplicate and duplicate by. If the Duplicate ticket is Resolved, I want the duplicated by ticket to also automatically resolve with a n...
Hi, Wondering if its possible to change the 'from' email address or rather, how its identified. For example, ' Jira Service Management Widget ' or ' Automation for Jira ' I'm see...
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