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Auto closing a linked duplicated by ticket automation

Looking for help with automation.

If a ticket is linked using duplicate and duplicate by.

If the Duplicate ticket is Resolved, I want the duplicated by ticket to also automatically resolve with a note to the customer. Is this possible?

1 answer

2 votes
Mikael Sandberg Community Leader Feb 10, 2022

You can create an automation that looks similar to this one, just change the branch to look for the specific link type that you want it to look for.

Screen Shot 2022-02-10 at 3.37.14 PM.png

Will the issue itself be closed if he is the one that duplicates the other and the other is the one who is 'duplicated by'?

Looks like it won't by this rule when triggered by this issue however I wonder if the other one will trigger the same rule and that will close the first issue?

Mikael Sandberg Community Leader Jul 18, 2022

@Hadas The way the rule I included above is configured it will not trigger on the associated issue, since it is of the type Service Request, and the automation is only looking for Change Requests. It all depends on how you set up your conditions and what you trigger on.

Like Hadas likes this

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