Is it possible to prevent Agents from viewing customer list?

[Gideon Benari]

If I set up the system so Customers have to be registered by Admin or Agents, is it possible to block anyone loging in with a Agent only access to view the full list of customers in the "Customer" section in the sidebar?

[Pramodh M · Accepted solution]

Hi @Gideon Benari 

If the user is granted with agent permission to JSM project, he can perform all the activities in JSM based on permissions the user has.

If you need to provide the list of customers for a project you can do it so by exporting users via API or navigate to URL

https://XXXXX.atlassian.net/admin/jira-service-desk/portal-only-customers

and export the customers

Thanks,

Pramodh

[Gideon Benari]

Hello That is not what I am looking to do.

I want to prevent the Agent from seeing the list of customers.

So only Admin can invite Customers. And the Agent can manage tickets assigned to them but they can not see all the customers registered in the system.

@Pramodh M 

[Gideon Benari]

@Pramodh MAny update on this question?

[Pramodh M]

@Gideon Benari 

It's not possible, there is no configuration as such 🙂

He can see the list of customers as of now

Check with Atlassian team on this one by raising a support ticket

[Gideon Benari]

@Pramodh MThanks. Is that available on any of the paid subscriptions?

[Pramodh M]

It's the same for the paid subscription as well @Gideon Benari