Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

No longer log in as another user?

Sam Ayres February 11, 2022

Is it no longer possible to log in/impersonate another user as referenced in this article? I'm not seeing this option anywhere for any user in several different instances of Cloud.

1 answer

1 accepted

5 votes
Answer accepted
Piotr Zadrożny _Eyzee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2022

Hi @Sam Ayres 

It's still possible - you can find this option in users management after clicking ... near selected product.:

 

Best,yAvkb7C7u3.png

Piotr

Sam Ayres February 11, 2022

Thanks for the quick reply Peotr! Does this function allow me to view the customer portal as the customer I'm logged in as?

Sam Ayres February 11, 2022
Piotr Zadrożny _Eyzee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2022

Well, I have just verified and when you impersonate someone's account you can visit her/his customer portal if only this user has also a regular Jira user account (not only a JSM customer). 

In community thread you have linked, there is a need to impersonate someone with only customer portal access permission which as far as I know is not possible without 3rd party tools.

Piotr

Like Sam Ayres likes this
Sam Ayres February 11, 2022

Thanks for your help @Piotr Zadrożny _Eyzee_ ! This is exactly what I needed.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events