Issue with request type field in an integration

[Marika Sara Testa]

Hi, we're trying to create a request in JSM Cloud from an external ITSM tool through REST API but we don't know how to send the Request Type because it's a locked field. 

The only workaround we found out is to firstly create an empty issue inside the JSM project and then, with a PUT send the request type ID.

Is this the only way to achieve the integration?

[Christopher Yen · Accepted solution]

Hi @Marika Sara Testa 

It should be possible but I believe you have to use the Jira Service Management Cloud REST API 'request' endpoint: /rest/servicedeskapi/request 

Here is a KB article with more information
https://support.atlassian.com/jira/kb/set-the-request-type-when-creating-an-issue-using-rest-api-in-jsm-cloud/

[Trudy Claspill]

Hello @Marika Sara Testa 

Welcome to the Atlassian community.

Are you working with a Company-managed or Team-managed Service project?

I ask because TM Service projects don't use the Request Type field.

[Marika Sara Testa]

Hi @Trudy Claspill , it's a Company-managed Service project