Hi everyone! I want to build an automation that runs once a month and that creates an issue for every person in the company who has their birthday in the upcoming month. I have an object scheme "...
Hi, We want replace Jira + a shared mailbox with Jira Service management. When we complete a request it should be forwarded to one of three persons. 1) The requester (in case the re...
Can the customers of one organization see other tickets from another organization?
Hi, I have a problem where we have several projects in our customer help center, not every customer is supposed to see all projects. We have set the customer access to: "Customers added to th...
Unfortunately I could not find the place where I can modify client filter on the lists.Of course, I found what needs to be changed, and I can modify JQL perfectly but I cannot changed the filter cond...
This question may be already asked and I have gone through most of them and still facing the issue. I am using c# sdk and trying to download attachments (pptx) from issue. we are using enterprise s...
Hi, I used the import option to migrate tickets from existing system(SAP's Solution Manager) to JIRA. I was not able to edit the following fields: 1. created 2.updated 3.status Status -...
When editing request types, and adding a 'Story point estimate' field to the 'Request form', the field is added at first, but after some time it drops out. We need it in there so we ca...
When using powershell with JiraPS, when I use the get-jireissue along with the ticket ID it only shows me the summary, status, and created date. I have all the custom field numbers but no matter what...
Is it possible to create sub/child project in Jira service management projects
Hi admins, we need to calculate average age of a jira tickets per month ; Age= sum of time duration in between "Created" & "Resolved" fields of all tickets created in that month/ no. of ticket...
I want to automate a status change to tickets once they have been commented on. I cant find any conditions in the automation menu to reflect a ticket comment. Thanks in advance
Hello, Whenever an approver tries to approve a request that they're email, it will popup the jira helpdesk portal and sometimes presented with this error. but the ticket has already approved by th...
What is the difference as getting backup the app in market place or data export function in Jira Service Management?
Good day, I would like to raise a concern regarding on the latest issue in JIRA. Do this one may affect on the other products like JIRA Service Management Cloud or does it only in JIRA Service Manage...
I have added an approver field to an issue type. There are no existing approver fields. When attempting to select the approver field in the workflow editor, the approver field is missing fr...
Hi, In Approval process if i click on Approve i want to see the View/Screen before approving the Request. Please find the below transition from "Ready for Closure ...
Hi, I want to pull the duration(time) taken between the different status of the tickets (such as assigned to resolved, New to closed etc.. We need to present this data in dashboard/report. We want...
Currently the site admin is set as a member who is retired and whose email is not active. How can I change to the active member?
Hi all, I created an automation to email the assignee when their issue is at a certain status. The automation collects all issues and list them all as a tabular form in the body of the email. We re...
Thank you for your help every time. We would like to proceed with CRM through JSM function. There is a task of sending and receiving data to customers who use our products. 1. I want to know t...
We have limited JSM server licenses available to extend more licenses Is there an easy way to list out inactive users who consume a license? Is there an easy way to identify users who are active i...
Request: Our customer has a different naming system of assets from us. When a customer raise a Jira issue ticket on the customer portal, they need to input information with asset under customer's ...
hello community, I need your help. we find x number of tickets that apparently either never existed or were deleted without having a record of the latter. The project is on ticket-oriented JSM for ...
Hi, I would like to be able to create a report that lists the number of support tickets received by customer (or customer Domain) over a given period. From the digging I have done, is this even pos...
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