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Approval field used in issue not present as option in workflow

Sam Terezakis February 7, 2023

I have added an approver field to an issue type.

Screenshot 2023-02-08 at 4.56.40 pm.jpg

There are no existing approver fields.

Screenshot 2023-02-08 at 4.58.42 pm.jpg

When attempting to select the approver field in the workflow editor, the approver field is missing from a list of other unknown approver fields.

Screenshot 2023-02-08 at 4.59.45 pm.jpg

2 answers

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Sam Terezakis February 8, 2023

removed

0 votes
Tom Zhu
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2023

Hi @Sam Terezakis 

JSM only allows multi user picker NOT single user picker as approver field.

 

Reference

 

Tom Zhu

Sam Terezakis February 8, 2023

Hi @Tom Zhu 

This is set up as a multi-user picker

Screenshot 2023-02-08 at 8.40.05 pm.jpg

Tom Zhu
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2023

i want to reproduce your problem , but i can’t find the following screen in workflow approval configuration.Screenshot 2023-02-08 at 4.59.45 pm.jpg

Sam Terezakis February 8, 2023

Feb-08-2023 21-47-52.gif

Tom Zhu
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2023

Hi @Sam Terezakis 

Thanks for GiF , it’s very clear.

I reproduced you bug , tried exace step as you and document suggested , but approve field seems very wierd , created field can not be selected as approver . 

 

Maybe you have to raise a bug ticket to Atlassian.

 

Regards,

Tom Zhu

Like Sam Terezakis likes this
Sam Terezakis February 8, 2023

Thanks for the support, Tom. I have raised bug ticket. Will report back with response.

Muhannad_Kaddour March 20, 2024

any luck?

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