Approval field used in issue not present as option in workflow

[Sam Terezakis]

I have added an approver field to an issue type.

There are no existing approver fields.

When attempting to select the approver field in the workflow editor, the approver field is missing from a list of other unknown approver fields.

[Sam Terezakis]

removed

[Tom Zhu]

Hi @Sam Terezakis 

JSM only allows multi user picker NOT single user picker as approver field.

Reference

• What are approvals? 
• Allow customers to choose approvers 

Tom Zhu

[Sam Terezakis]

Hi @Tom Zhu 

This is set up as a multi-user picker

[Tom Zhu]

i want to reproduce your problem , but i can’t find the following screen in workflow approval configuration.

[Sam Terezakis]

[Tom Zhu]

Hi @Sam Terezakis 

Thanks for GiF , it’s very clear.

I reproduced you bug , tried exace step as you and document suggested , but approve field seems very wierd , created field can not be selected as approver . 

Maybe you have to raise a bug ticket to Atlassian.

Regards,

Tom Zhu

[Sam Terezakis]

Thanks for the support, Tom. I have raised bug ticket. Will report back with response.

[Muhannad.Kaddour]

any luck?