How to list users who consume a Jira Service Management license

[Jim Malgieri]

We have limited JSM server licenses available to extend more licenses

1. Is there an easy way to list out inactive users who consume a license?
2. Is there an easy way to identify users who are active in Jira but not actively needing a Jira agent license.

If I go to User management and select

• In group: Any
• Application access: Jira Service Management
• Status: Inactive

I'll get a list of inactive users who are still holding a JSM Agent license.

• Is there an easy way to list out/export these users?
• Is there a way, other than manually, to delete them from the JSM Agent group?

Also, is there an easy way to identify and delete from the JSM Agent group - Active users that do not need an JSM Agent license due to how long they have not logged in?

Let's say, if they have not logged in for 60 days they don't need a license.

Any help will be much appreciated

[Joseph Chung Yin · Accepted solution]

@James Malgieri -

The best is way (If you are a Site admin (Server env)), you can conduct the following steps to review the information -

1) Access Jira Administration via the clog wheel icon on the upper right of the window and select Applications.

2) Under the Administration/Application tab - Select "Versions & Licenses"

3) In the screen, click on the licenses used link to see all the users who are assigned with the agent licenses.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Joseph Chung Yin]

@James Malgieri -

If my suggestion helped you, please click on "Accept answer" when you have a chance so others with similar ask will see this post as an answer to the ask.

Best, Joseph

[Jim Malgieri]

@Joseph Chung Yin 

 Hi Joseph,

Thank you for your reply.    

If I then go to User management and select

• In group: Any
• Application access: Jira Service Management
• Status: Inactive

I'll get a list of inactive users, out of the 175, who are still holding a JSM Agent license.

• Is there an easy way to list out/export these users?
• Is there a way, other than manually, to delete them from the JSM Agent group?

Also, out of the 175 users, is there an easy way to identify and delete from the JSM Agent group - Active users that do not need an JSM Agent license due to how long they have not logged in? Let's say, if they have not logged in for 60 days they don't need a license.

[Jim Malgieri]

duplicate reply - sorry

[Guz]

That is not correct, James.

Inactive users don't consume licenses as so users who are not part of any Jira application access group.

[Suzi Firth]

Hi James,

It wasn't clear if you were asking for Cloud or Server. Joseph has answered for Server.

For JSM Cloud, Go to Settings > User Management and then click Total Users. This will show all users with Last active date. Anyone that is active is using a license. Anyone suspended is not.

I'm not sure how many licensed users you have (we only have 5 so it's not hard for us to tell if someone is active in Jira or not). I'm guessing the only option would be to see if they have logged any tickets recently or just email the list of users who haven't logged in for a while and ask them or check if their AD account is still active.

Kind regards,

Suzi

[Jim Malgieri]

@Suzi Firth 

Hi Suzi,

We have server - and 500 licenses