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We have limited JSM server licenses available to extend more licenses
If I go to User management and select
I'll get a list of inactive users who are still holding a JSM Agent license.
Also, is there an easy way to identify and delete from the JSM Agent group - Active users that do not need an JSM Agent license due to how long they have not logged in?
Let's say, if they have not logged in for 60 days they don't need a license.
Any help will be much appreciated
The best is way (If you are a Site admin (Server env)), you can conduct the following steps to review the information -
1) Access Jira Administration via the clog wheel icon on the upper right of the window and select Applications.
2) Under the Administration/Application tab - Select "Versions & Licenses"
3) In the screen, click on the licenses used link to see all the users who are assigned with the agent licenses.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Thank you for your reply.
If I then go to User management and select
I'll get a list of inactive users, out of the 175, who are still holding a JSM Agent license.
Also, out of the 175 users, is there an easy way to identify and delete from the JSM Agent group - Active users that do not need an JSM Agent license due to how long they have not logged in? Let's say, if they have not logged in for 60 days they don't need a license.
It wasn't clear if you were asking for Cloud or Server. Joseph has answered for Server.
For JSM Cloud, Go to Settings > User Management and then click Total Users. This will show all users with Last active date. Anyone that is active is using a license. Anyone suspended is not.
I'm not sure how many licensed users you have (we only have 5 so it's not hard for us to tell if someone is active in Jira or not). I'm guessing the only option would be to see if they have logged any tickets recently or just email the list of users who haven't logged in for a while and ask them or check if their AD account is still active.