I have a cascading field, but it doesnt work in JSM Forms. So instead, i created a field within a form (without linking to custom field) and trying to take that Form field value in automation and pop...
Olá, gostaria de criar filtros para retirar métricas de issues que foram aprovadas e reprovadas. O time está utilizando comentários específicos para issues reprovadas e aprovadas. Para as iss...
We are currently looking at migrating to JSM. We are in the PoC phase currently, configuring JSM to match our current support processes and modifying them where JSM does something differently. One ...
How to integrate active directory with Jira Service Management Cloud
Dear All, IS there any possibility in single jira service desk some user able to see Form1 and some user only able to see form2 ? Thanks
Hello everyone, A have issue with Assignee Notification when ticket is assigned to anyone. In the section Project setting - Notification i have rule about notification(see screen below) but w...
Hi All, I'm looking to update the resolution options we currently use. Are the below options used as standard across projects? Done Fixed Won't Fix Duplicate Incomplete Cannot Reproduce Faile...
Hi all, we have begun to use Jira Sotfware and Jira Service Management, both are wonderful tools no doubt about it. Nevertheless some features which we are in need off; could only be establish...
When the Planned End date is lesser then Planned Start date, it should not allow user to submit any request. Can u please let me know how to add a warning message or a popup
How can I created a filter that display all approved requests. Meaning this request was passed thru approval process.
In data center after synchronize in import configuration. Then showing some host information with other information . So in the hosts if there is some duplicate hosts are coming so how to remove one ...
How can the customer that the request is for approval. who will approve. and the status of approval. Not showing on the comments agent portal, unless you will click the history.
1) Want to set Resolution field as unresolved while creating a BUG 2) Want to Keep Resolution Field as Unresolved for all status other than DONE and CANCELLED Steps Tried - -- Tried creati...
Is there a way to report on historical open tickets? Eg 1st Jan i had 200 active calls open, then continue a weekly tally of how many active calls there were on-going?
JSMを用いて、顧客への問い合わせページを作成しようとしていますが、 こちらのページ掲載されている https://support.atlassian.com/ja/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/ ヘルプ センターのホーム ページのレイアウトを編集する を実...
Our Help Center Requests page has a Status pulldown. It currently shows statuses from all projects, including internal ones that I don't want customers to see. Is there a way I can ...
Hello, Today, we received an email notification that one of our users managed to sign into our ticket system as an actual user, and had automatically access to Confluence our documentation sys...
I am getting error The ope health check files system in failed
I'm looking at On Call Reports under Anlaytics, and I see older on-call data, but when I click refresh, I don't see data just added today. To test this out, I created a new schedule with two people ...
I'm trying to pre populate a customfeild with an employee that has the approver role. I need to be able to add or remove users from the approver customfeild directly in the customer portal. The cho...
Alguien podría auxiliarme para que en mi vista principal de el cliente no aparezca un formulario sugerido.
Buena tarde recién estoy creando un sistema tickets para la empresa donde trabajo, pero realmente es la primera vez que utilizo Jira, alguien podría auxiliarme en como poder crear un botón donde el c...
I have the following workflow setup: As you can see, I am setting a condition to check if the reporter is a customer and the request type is one of the ones listed. Now, if the reporter is the a...
Hello JIRA community! I am hoping to get some guidance on the following, here is what I want to accomplish: We have the JIRA Service Desk for an external facing customer portal for them to make tic...
Hello, When I click the create project button, the menu moves a bit to the left, leaving some white space, but the typical screen showing project types isn't showing up. It seems to be ...
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