Cannot view Development Tools despite being Admin

[Küblböck Matthias]

Dear Community!

I would like to add the panel Development Tools to one of our request types. However, I always get shown an error page that I need to be a project administrator which I already am.

[Manoj Gangwar]

Hi @Küblböck Matthias Welcome to the Community!

You had the admin access but it required JSM Agent license as well. Please grant yourself Jira Service Management - Agent license then add yourself to the appropriate project role, Service Desk Team.

[Küblböck Matthias]

where can I do that?

[Rudy Holtkamp]

Hi @Küblböck Matthias & welcome to the community,

Could you post the permissions scheme of your project, it will show if you which role/group/user/etc has the 'View development Tools' permission.

Go to project settings > Access > Project permissions.

You can either adjust the scheme (which might be used by multiple projects, so be aware) or put yourself in the correct role/user group.

[Küblböck Matthias]

[Rudy Holtkamp]

So you need to be in the project role Administrators to see the dev panel.

And the dev panel should be placed on your issue view layout (project settings > request management > request types > (Choose a request type, e.g. Incidents) > choose tab Issue view > search for 'Development' and place it on the screen.

[Küblböck Matthias]

I am a project administrator and added the Development pane to the Request but I need to set it up in Development settings which I don't have access too

[Ramakrishna _RK_]

Hi @Küblböck Matthias ,

Welcome to Atlassian Community!

Please get agent access or 'Service Desk Team' role on the project to get access.

Regarding development tool section , it applies to Software project but not Service Management project.

Please let me know if you still have any questions?

Regards

RK

[Küblböck Matthias]

I just gave myself 'Service Desk Team' role but the error is still the same