Jira Service Management

Our company is currently changing our main system to Office 365.  As the IT manager, I want to measure how many tickets a department opens because of this migration.  I created a ...

• Question
• jira-service-desk

Hi, When we reply at a ticket/support case in JIRA service desk, the customer will receive an email with our reply and a link to the ticket/support case. They have to login at the link/page to view...

• Question
• jira-service-desk

I have attached below the status for the emails that aren't arriving in the queue? Can anyone help me understand why I'm getting Failure and rejected status? I have changed the global settings to Yes...

• Question
• jira-service-desk

We currently run a number of Atlassian products, including JIRA. We have now purchased JIRA Service Desk and would like to know where the install this. We found in a test that if Service Desk is inst...

• Question
• jira-service-desk

Hi Everyone, Can some please answer this? How can in Jira Service Desk, According to the selected option of a custom field the ticket should automatically share within Service desk organization...

• Question
• jira-service-desk
• scriptrunner

Is it possible to have one account and be able to have others under that same account receive issue directly without it been assigned to them by the administrator...

• Question
• jira-service-desk

Need help to show/display the issue/request created message on the customer portal after clicking submit button Eg. The request has been created successfully with request#

• Question
• app
• jira-development
• jira-service-desk

We send approval requests to our business users and occasionally they forget to respond.  Can the system be configured to send a reminder with link to approve / reject on a routine basis (daily,...

• Question
• approver
• automation
• email
• jira-service-desk
• notification

We have been using Jira for a number of years for our own software tools and one off custom projects.  We already have a full blown ticketing system for support, we need an intermediate tool wh...

• Question
• jira-service-desk

I have a system which generates alerts which are currently emailed to a mail box.  I want to feed these emails into Jira Service desk so I can track, set up workflows, est.  It appears all ...

• Question
• jira-service-desk

Did Jira bought Trello?  I'm currently working with trello and Im thinking to migrate to premium version, but I want to know if I have an account in Jira licensed...can I use that in Trello? or...

• Question
• jira-service-desk
• trello

We recently implemented Service Desk, and our customer created tickets via email. We now wish to move that customer over to the portal, so they can see their tickets. The problem is that we have 30 o...

• Question
• jira-service-desk

I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licen...

• Question
• confluence-cloud
• jira-service-desk
• portal-only

I am trying to add an option to the portal to allow customers to close issues

• Question
• jira-service-desk

Hello, we recently installed JIRA 7.6.0 and we want to do a synchronization to our TFS 2010. Unfortunately, the connector we found does not support TFS 2010. A previous version does, but does not s...

• Question
• jira-service-desk

The following fields are not appear on the extract (CSV) but are on the search issues summary screen results.  These fields are critical to my analysis, why are they not coming through on the CS...

• Question
• jira-service-desk

...isplayname'", "notification": "true", "locale": "fr_FR" }' \ --url 'http://localhost:8080/rest/api/latest/user' \ --silent   However, i need for this new user new fields like :  - T...

• Question
• jira-service-desk

bonjour,    je souhaiterai passer de AM/pm vers un format 24h

• Question
• jira-service-desk

Good morning,  I'm a new user and I’m evaluating JIRA ServiceDesk without any previous experience on JIRA, I’ve spent some time in the past month reading JIRA manuals and watching training...

• Question
• jira-service-desk
• project

A a service desk agent, whenever I raise a ticket on behalf of my customer, I expected it to appear under new report created "Agent on behalf of customer". But this is not so as it reports it under ...

• Question
• jira-service-desk

I am trying to get CustomerRequestType name of an issue (that is introduced by Jira Service Desk) When I get the custom field value of request type like any other custom field, I get a string like "...

• Question
• jira-service-desk
• jira-service-desk-development

Based on my understanding of the Starter license for Service desktop, I can add up to 3 agents. However, if I try to add more than one agent, the service desktop keep asking me to upgrade my license...

• Question
• jira-service-desk

Hi,  We have recently rolled out JIRA SD to all our customers. Our customers are complaining they can't sort all their issues, filter by columns, add new columns to the "My Requests" or Äll Re...

• Question
• jira-service-desk

We're running JSD 3.8.1 Server Edition and would like to know if there's a way to disable/hide the Create button along the top horizontal toolbar within the Agent Portal.  We would like to hide...

• Question
• jira-service-desk
• server

We have customers that sometimes modify the ticket subject upon reply, or have mail servers that modify the subject when it reaches them. This triggers their replies to us to generate new tickets. Is...

• Question
• jira-service-desk
• duplicate
• email