Ingesting email from a system to create tickets.

[Paul Neat]

I have a system which generates alerts which are currently emailed to a mail box.  I want to feed these emails into Jira Service desk so I can track, set up workflows, est.  It appears all the documentation is for customers to open tickets via email, wherein the responses as they are worked are sent to the customer.  In my case, I do not want to sent any responses to the "customer".  Does Jira have a setting not to send replies?  Any issues with me setting up my system as a "customer"?

thanks

Paul

[Alexey Matveev · Accepted solution]

Hello,

I think you need to create a mail handler in Jira. You can read more if you follow the link below

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Paul,

If only the alerts are going into your service desk, then all the customer notifications can be disabled.  With the exception of resolution, an notification will always be sent out (hard coded into Service Desk).

Hope this helps

Susan