Not able to add more than 1 agent for service desk

Based on my understanding of the Starter license for Service desktop, I can add up to 3 agents.

However, if I try to add more than one agent, the service desktop keep asking me to upgrade my license.

How do I fix it?

As below images, I only added 2 users in jira-servicedesk-users group, the license also tell me that I only use for 2 for agents.

is there my misunderstanding for service desktop license?

1 answer

0 votes

Solved. It was my misunderstanding.

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