Jira Service Management

Wondering if we have any template for specifying Hours and Minutes in separate adjacent forms. Can someone please share links/plugins if we have any?  Maybe as below format:

• Question
• jira-service-desk

Hi,  I've updated customer notification template but I need to add button inside 'Request created' event (html codes instead of just plain text), Anyway to do that?

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• jira-service-desk
• notification
• template

Please advise on how to setup dkim record for jira, I have followed the instruction given by Jira and it’s still same.

• Question
• jira-service-desk

Hello, i've a problem with JIRA SD. There are lot use cases that a Servicedesk Agent open a issue via JIRA SD. He get's the Organization from a local cmdb via nfeed and the Service Portal Request ...

• Question
• customer-portal
• jira-service-desk
• organization

I get the below error when installing my license. It seems I have installed Data Center instead Server module and hence the license is incompatible. What should I do? Should I unistall the whole JIRA...

• Question
• jira-service-desk

I'd like to understand what all the possible valid values are for request-channel-type.  Is it just 'email' and 'portal'?  If so, is the request-channel-type for the widget 'portal'?

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• automation
• jira
• jira-service-desk

Hi there , I am new to jira workflows. Can you please point me to any weblike to create a change management work flow?

• Question
• jira-service-desk

Hi,   I am new to JIRA service desk.    WE want to show all comments in descending order in email notification on public comment addition.   Is there any way to do it?

• Question
• jira-service-desk

I'm trying to find the "request-channel-type" field in the database (SQLSERVER) and I can not find it. Could someone tell me in which table can I find this information?

• Question
• jira-service-desk

We are unable receive email as a request in JIRA Service Desk application after configuring Incoming email/ and email setting. Can someone help me ASAP?

• Question
• jira-service-desk

Snap! Can't view this page! You need to be a Service Desk Agent......

• Question
• jira-service-desk

Hi,   I am looking to use JIRA service desk to log issues from users who wont have an account on the instance. Is there any recommeneded method/plug-in for doing this.   E.g. A ser...

• Question
• jira-service-desk

Hi all, is there any method my all service desk project work as a one custom rule?

• Question
• automation
• jira-service-desk

Hello, I've set up the Service Desk notifications (yes I'm aware Service Desk uses it's own notifications - not the JIRA notification scheme) but the mails seem to be send randomly. I've made a test...

• Question
• jira-service-desk

How do you prevent an Issue advancing to Done if the sub-task isn't Done? Note that I've also made the sub-task a blocker of the main Issue.

• Question
• jira-service-desk
• sub-task
• transition
• workflow

Is there a way to set the Assignee field as 'Unassigned' instead of 'Automatic' when creating a task or a bug? As at now I have set Default assignee to Unassigned instead of Project lead, but still ...

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• jira-service-desk

Only tickets that were originated by that specific user. Please help

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• jira-service-desk

We have enabled all of our customers through our Active Directory and do not want to allow the Service Desk agent to create customers. Is it possible to remove the Add Customer and Add Organization b...

• Question
• jira-service-desk

Hoping someone else has seen this issue. I have a group of internal employees with 2 separate JIRA Service test instances that other internal employees email (using Office365) into. User we'll call ...

• Question
• jira-service-desk

HI,   I wrote an internal integration between Jira Software and Workfront, it automatically creates tasks and issues within workfront and updates the time when logged via Jira Software. Single...

• Question
• agent
• api
• custom-field
• jira-service-desk
• webhook

With JSD Cloud, is there a way to generate meaningful statistics on agent usage, beyond just last login, number reported, number assigned, etc.? I'm really looking to capture history of agent...

• Question
• jira-service-desk

Hi all, Do you know whether (and how) it is possible to set up a keyword report on Jira Service Desk? For example, I would like to know which are the most common words used on the summary&nbsp...

• Question
• jira-service-desk

Since we have upgraded Jira Service Desk our backup zip files have now changed. Old rights: rw-rw-r-- New rights: rw-r----- Can we changed the way the backups are configured so they go back to the...

• Question
• jira-service-desk

We have created several different request types, to fit different needs. When the user creates an issue, and afterwards views it in the portal, they are not able to see the name of the request type. ...

• Question
• issue-type
• jira-service-desk

Hi All, I have recently configured the customer portal channel in the JIRA Service Desk software. We plan to share links or valuable tips/information on the customer portal for the benefits of custo...

• Question
• jira-service-desk