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- Tag: jira-service-desk-development
Tag: "jira-service-desk-development"
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Hi, Is there any way using JQL to find "all issues of currentUser() where timespent/log work? Sometimes work is logged by a user that has not been the assignee of an issue at any stage. We are usin...
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Hello All, How to call jira web service from another application in-order to create the ticket automatically. Regards
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I have following custom field. How do i pass it in JSON to create issue in jira using rest api "customfield_10300":{"required":false,"schema":{"type":"option","custom":"com.atlassian.jira.plugin.sys...
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Hello, I'm using the ScriptRunner plugin from adaptavist, specifically script function "Clones an issue and links". I have no experience in Java & Groovy (I'm not a programmer) at all b...
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I have developed a JIRA plugin using the hellish punishment of the Atlassian Spring Scanner. Althogh I have not found anything but awful difficulties, finally I could barely grasp how to use JIRA com...
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Hi, I am linking issues by using the blow code issueLinkManager.createIssueLink(issue.getId(),issueObject.getId(),10003,1,issue.getAssignee()); This line of code links the issues and makes the...
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I am trying to search issues by using rest api but i have found the error below. Could you please tell me how i add the basic authentication ? Javascript $.ajax({ url: url + "/rest/api/2/...
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I am looking into a few different products for Asset Management and would like to integrate their information into JIRA Help Desk and Ticketing solutions. Right now it looks like Lansweeper is my bes...
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Hello! We are running JIRA Server and are wondering if there is a way to implement any sort of JavaScript or redirect in the customer portal through customization? We would like to have a few catego...
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With the last Service Desk update the content of the Customer Request Type fields have changed from "desk/general-help" to "desk/e968b227-666d-45f4-867a-2f289c22318f" I couldn´t find a way to determ...
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Hi there, I'm getting the following text when I try to delete any issues on JIRA Service Desk; can anyone advise? Thanks, Ashley Technical details Log's referral number: 5793d38a-953...
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How to create customer request with REST API? result i need is to create request same as created if user wrote email to JIRA collector, but not throw email (i can't set issue type through email...
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Hello everybody, My goal is to migrate some issues from JIRA to JIRA Service Desk. However, I need to set all comments to "Internal" (I do not want my clients to see them). I already got s...
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Hi, how can I tell if the current JIRA instance is running Service Desk and which version? This needs to be done programmatically (i.e. for a plugin)
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Hi, I want to use JIRA service desk on my own server by giving it URL of my support website. Which will redirect me my customer to JIRA service desk web application. Please help
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Hi, We are using servicedesk api to create Issues, What we want to do is assign that issue to a person while creating the issue. Can we set Assignee through API? If yes, can you provide me an examp...
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My request looks like this: url: https://blabla/rest/servicedeskapi/request headers: [0] => Content-Type: application/json [1] => Content-Length: 164 [2] => X-ExperimentalAp...
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I tried creating an internal comment using the sample code provided in documentation: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.util.json.JSONObject final SD_P...
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Hi all, I will append a generated internal comment by a subtask-transition-postfunction to the parent-task with the following groovy: import com.atlassian.jira.component.ComponentAccessor import co...
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Hello, I am trying to talk to JIRA service desk's public REST API (yes I know it's experimental) and all I get is 404 rest/ servicedeskapi/info is the link I tried to access and nothing... ...
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When I create an issue, I want to transition it to the state I want programmatically. I work on JIRA 7 - JSD 3.0.3. with Script Runner 4.2.0.5 I use the Script Runner - Script workflow function : F...
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Alright, so I have a jython script on creation that sets a location field based on the reporter. Then I have a groovy post-function expression where a custom field called Support Group based on the l...
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Hi, is there a way I can show the full ticket history in a JIRA Service Desk customer notification email? I see that JSD allows you to customize the contents of the customer email notifications:&nbs...
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Hi Team, We are trying to integrate with JIRA Service desk APIs using one of our application for that we could figure out that JSD has provided one java sdk which is available with maven entry as be...
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I am trying to add a comment using an automation rule that will include a username 'mention' for a user picker (single user) field. However, I can only output username(username) (e.g. JSmith(jsmith))...
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