Jira Service Management

Hi All, Do You know how to customize content of Main Service Desk Pages - Login page and Home page (servicedesk/customer/portals)? Because I couldn't find it anywhere. Especially I'm talking about ...

• Question
• jira-service-desk

Hello Team, There is any way to update the issue status from the customer portal by the customer himself ?   ex : Issue opened from JSD : Status opened The BA need more information about th...

• Question
• jira-service-desk

We are using JIRA Service Desk and have a custom field called "Contact Type" that hold the options for the different ways people submit issues: Customer Portal Email (default) Phone Call / Walk I...

• Question
• jira-service-desk

Hi, ¿Is possible export the information saved on JIRA service Desk to EazyBI plugin? We need report in EazyBi the SLA's defined en JIRA Service Desk.   Thanks

• Question
• jira-service-desk

We have a number of Customer users that submit very similar tickets to our service desk each week and would like to be able to clone a previously submitted ticket as a base for the next ticket. Howev...

• Question
• clone
• customer-portal
• jira-service-desk

I am trying to change some UI by using HTML, CSS, and JavaScript in the announcement banner. For example, I will use firefox's firebug tool to look at specific tags and id's in objects and then addin...

• Question
• announcement-banner
• configuration
• jira-service-desk

The branding does not apply to master portal page that a user is redirected to when clicking "My Request".  This is wholly confusing.  Any workarounds?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We're using JIRA Service Desk to support out external clients, and would like to know if it's possible to offer each customer a drop down menu to choose which pertinent project the ticket is about. I...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My collaborators can't automatically see my customers tickets, only their own. How can I set my collaborator, Jane, to see customer X, Y, and Z's tickets as they come in?  

• Question
• jira-service-desk
• collaboration

Hi everybody, when we have a ticket with status "closed" and our customer write a comment via the service desk, we want to change the status in "reopened" automatically. How can we implement this? ...

• Question
• jira-service-desk

• Question
• jira-service-desk

Hello we use a very huge email inbox (Support@xyz.com), that all our customers (konwn and unknown) use for communication with our Support Group. This is a very uncomfortable situation, therefore I ...

• Question
• jira-service-desk

Hola  Estamos mirando el adquirir una licencia jira+service desk,  necesito tener claro la diferencia entre usuarios JIRA (que pueden hacer, reportar, abrir, etc) y los agentes del se...

• Question
• jira-service-desk

New to Service Desk (cloud).  I'd like to create multiple service desks, one per client company (customer).  I'd like to allow (designated) customers to submit issues via email as well as v...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

HI Guys, Has any one had any trouble with the JETI addon when sending "internal only" comments the JETI addon will send an email to the customer via the service desk addon? It seems when the commen...

• Question
• app
• email-this-issue
• jira
• jira-service-desk

I'm evaluating Service Desk and I'd like to check my understanding is correct: 1. Only an Agent can edit or transition Service Desk issues. 2. I can add other JIRA users into the Service Desk proje...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Issue - In some cases when a user creates an issue and then removes his name as the assignee, the issue still shows up in the users assign to me filter. However when the user opens the work item, the...

• Question
• jira-service-desk

I'm testing a JIRA project with subtask issue types, the project is setup to use JIRA service desk for users. when I tried to create customer portal for the issue types within the service desk,...

• Question
• jira-service-desk
• sub-task

HI Guys, I'm trying to figure out how to add users to Service Desk (as Customers) e.g. via CSV Import. Somehow I don't manage to export / import a the file to db. Running JIRA 6.3.5 with Serv...

• Question
• customer-portal
• jira-service-desk
• server
• user-management

HI, Is there a mobile app for JIRA Service Desk customers? Most of our customers on the go and would like to be able to submit their requests via their mobile. I have found pocket desk for the servi...

• Question
• jira-service-desk

We want a specific team member to be sent an email notification every time a Service Desk request is created or updated. I've had a poke around with Notification schemes and workflow, but couldn't fi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'm trying to figure out how to change the workflow of Servicedesk to meet our needs. The problem I encounter is that I cannot find any instructions how to make more statuses for the custome...

• Question
• jira-service-desk

I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...

• Question
• jira-service-desk

Hi everyone I have some questions about JIRA Service Desk Is it possible to use the current logon credentials as the login information in the customer portal? For example: The user is already...

• Question
• jira-service-desk

Over the last 10-15 days, Service Desk (OnDemand instance) has been very slow to the point that fields with auto-complete time out and don't work and issues cannot be created. Why is this happening a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud