Jira Service Management

Hi, we use JSD Server and have installed version 3.11.0... We noticed now that using IE11 the customer portal shows correct request types when started, but when you choose a different group th...

• Question
• customer-portal
• internet-explorer
• jira-service-desk

I defined incoming and outgoing server, also defined mail address used by server xxxxx@mycompany.com I want to set up if anybody send an e-mail to xxxxx@mycompany.com, Jira automaticaly create a tas...

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• jira-service-desk

Hi Team, This is with reference to the option available in Jira for "Creating issues and comments from email". Below steps have been done as a part of configuration: 1)  Configure a mail...

• Question
• jira-service-desk

Hey, i have a questiona. I have to import customer to our new Jira ServiceDesk. I have the list in a csv format or can change to some other format. What i need ist import the full Name, email, one ...

• Question
• jira-service-desk
• user-management

On JIRA Service Desk Customer Portal. Can we get the Rich Text editing for Comments and Description It supports rich text markup same as regular JIRA, but it has no toolbar. https://confluenc...

• Question
• jira-service-desk

We are an university which want our students to access the portals but not with jira account. we want jira login page to be redirected to university login page and get authenticate there via their st...

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• jira-service-desk
• saml

I trialed Service Desk Cloud and loved the way it looked and felt. I purchased and installed the Server edition and it looks like standard Jira. Did I miss something here that helps me get to way it ...

• Question
• jira-service-desk

Hi community, I'm trying to replicate the approval process in the beginning of my internal software project. Following this link, https://confluence.atlassian.com/servicedeskcloud/setting-up-ap...

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• jira-service-desk

Hi! We are running JIRA Service Desk with public sign-up enabled. This is not what I want but if we disable it, mails by customers without an account are discarded without any notice (I really w...

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• jira-service-desk

How can I assign as the default button to the "Comment internally" button?

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• jira-service-desk
• jira-service-desk-cloud

I have defined a security scheme, which indicates that once the issue changes state, it is assigned to a specific user; but when the issue changes state and is assigned to another user, the page cont...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hello all, I find that the search method is too limited on the side bar for some reason.  The knowledge base search on the side bar is specifically where this occurs.    Is there a w...

• Question
• jira-service-desk

Does Service Desk allow you to link an existing project to an existing service desk? Also, does it allow multiple projects to link to one service desk?  Currently, we have one service desk setu...

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• jira-service-desk

We are willing to pay for an add-on for this if necessary. We have a workflow where the requestor has to use a User Picker field to choose every employee between him/her and the president of the com...

• Question
• atlassian-marketplace
• jira-service-desk
• workflow

I am hoping find a way to incorporate functionality that will alert agents that have opened a request/ticket that another agent already has the request open, and also if they are in the process ...

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• jira-service-desk

I have to add information in a dropdown list on the portal, with the new version I'm not able to figure out where to look for  

• Question
• jira-service-desk

We are building a customer care system where each team will have their workflow to complete a request that is forwrded to them.  But the problem we are having is that in servcie desk we are unab...

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• jira-service-desk

We are currently running Jira, Confluence, and Bitbucket.   We would like to test the new Jira Service Desk application, however if we install this in our existing environment, is it someth...

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• jira-service-desk

...uggestion. Am I trying to use Confluence as a more traditional categorized knowledge base and that's just not how it works? I am baffled by how hard it is to find articles for a public user (customer / n...

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• jira-service-desk

I would like to change the Base URL to one of our own domain instead of the default .atlassian.net domain. Is that possible? If yes, how? Many thanks!

• Question
• jira-service-desk

I have a query. I have Users in Service desk. Users are able to login into Service desk only if the user is present in "jira-servicedesk-users" group. We have Service Desk integrated with Key...

• Question
• jira-service-desk

I have get SLA Breached report "Past year by Month" and Show there is "10" Request are Breached in Month of January 2018 but when I click on that it's show "19". Same thing Happen in Mach-2018 report...

• Question
• jira-service-desk

Currently we have multiple service desk projects (cloud) and allow requests to be created by email. Each client has their own email address to raise these requests. Unfortunately if the client uses...

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• jira-cloud
• jira-service-desk

We have a question about the Issue's in Reporting in Projects. Does the average age report stops counting when you set the status to resolved or when you set it to closed?   Please help us ou...

• Question
• jira-service-desk

Dear all, I am not able to access jira gui due to some issues. So is it possible to import old dump from backend.    

• Question
• jira-service-desk