Jira Service Management

I have to try the service desk in Japanese. JIRA · Confluence is an on-demand version. You can not if you have access to the customer portal screen from external account, WEB browser fall...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I raised an issue in Jira and haven't heard anything back yet, its probably the one thing holding us up from deploying service desk now. We have a service desk project setup, with support@ set ...

• Question
• jira-service-desk

It is a use scheduled to begin service desk from the middle of November, but Is there a way to solve the problems of the following two? ・Read loop occurs When you log in from an external accoun...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We're trialling the Service Desk and trying to understand how a user would know to access a customer portal rather than the standard JIRA interface. Looking at the default configuration, if a ...

• Question
• jira-service-desk

Ok. I configure 2 of existing projects to use the Service Desk plugins, now I want to remove one of it out of the plugin so users dont create request into that project Is there a smarter way rathe...

• Question
• jira-service-desk

Hi all ! I installed JIRA Service Desk to create a customer portal adpated to my customer. It is a very good plugin, good job ! Only one problem for me : I don't want my customer be able to see...

• Question
• jira-service-desk

Hi, I tried to build an application link in JIRA 6.0.4 instance (http, behind the firewall version) to my conflunece on demand (https), but kept receiving the messages. Could you please give...

• Question
• jira-service-desk

Is it possible to configure the system, that standard helpdesk users can NOT assign Tickets to other supporters? Only be able assign tickets from others supporters to the active helpdesk user?

• Question
• jira-service-desk

The import external project suddenly ends up in a dead link. What is wrong here ?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the service desk in Japanese. We derive the results are linked to the knowledge-based service desk, but do not provide satisfactory search results. About this unsatisfactory re...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm trying to set up mail handlers that will auto-assign a created issue to a specific project based on a label in GMail. Right now I have two handlers set up - a General handler that will au...

• Question
• gmail
• jira-service-desk
• mail-handler

Hi there, I am in the process of setting up JIRA Service Desk for an internal Help Desk and I was wondering if there is a way to paste a screenshot into a request using the cusomter portal? I kn...

• Question
• jira-service-desk

Hello Everyone, We've recently started using Service Desk and it seems ideal to create a simplified portal for customer issue entry and updates. However, we have been unable to find any documentati...

• Question
• jira-service-desk
• moderators

I love the SLA capability, but it just isn't working for our organization. We don't run a 24-hour support desk, so when a request comes in after-hours, it always violates the short-term SLAs (like "T...

• Question
• jira-service-desk

Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below ***  We're delighted to announce t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Since the Service Desk does not allow Javascript or any other custom fields that are contingent on other fields, could we use the workflows to create more complicated form structures so that requests...

• Question
• jira-service-desk

We are using JIRA to intake requests to manage an editorial calendar. 1. A submitter through Service Desk should be able to see ONLY their own issues. 2. Ideally I'd like to create a group that...

• Question
• jira-service-desk

I too have the question that Walter submitted. " is a user that logs a request needs to be part of the licensed Jira user on the Service desk system?" Jim Ramirez

• Question
• jira-service-desk

Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal...

• Question
• jira-service-desk

I'd like to keep the JIRA default notification rules. How do I disable Service Desk notifications?

• Question
• jira-service-desk

We are already using JIRA OnDemand since long. Have been exploring few ticketing systems (till now Zendesk coming out as a winner). But seeing Service Desk, we surely like to explore and subscribe ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

On Demand - When I add the Road Map macro to a Confluence Page and select all projects, I do not get any results. How does a project in JIRA need to be configured in order to showup on the Road Map?

• Question
• jira-service-desk

Atlassian has acquired VertygoSLA from Valiantys. It is incorporated into JIRA Service Desk. Is it possible to use Jira Service Desk SLA modul as in VertygoSLA (without creating customer portal, Se...

• Question
• jira-service-desk
• sla

Is possible to hide (limit access) Service Desk menu for users who don't use use Service Desk functionality? Or at list hide Create Service Desk Request link? It is confusing for them as they are u...

• Question
• customer-portal
• jira-service-desk

I noticed that Jira Service Desk has a new GUI and that is not possible to use javascript code added in field description. It is also not possible to use Behaviours plugin scripts in the new forms. ...

• Question
• customer-portal
• jira-service-desk