Submitter also a user

[Jim Ramirez]

I too have the question that Walter submitted. " is a user that logs a request needs to be part of the licensed Jira user on the Service desk system?"

Jim Ramirez

[Jeff Thomas · Accepted solution]

Yes, a user the uses JIRA Service Desk to submit a request must be included in the license and your JIRA and JIRA Service Desk licenses must match.

Alternatively you could tie JIRA Service Desk into an email account that non-licensed users could send a message to create issues.

See the first comment on https://blogs.atlassian.com/2013/10/introducing-jira-service-desk/ for more information.

[E.L. Fridge]

As Jeff mentioned above, email import is one way to do this. We have a fictional "External user" account that is designated the reporter if the email handler can't find a corresponding user account for the email. A couple of other options would be to use an issue collector on a website, or just using a form on a web-app that uses the API to create an issue on behalf of a fictional "Form user". You could then collect their username and store it in a custom field, etc.

[Nic Brough -Adaptavist-]

Yes.

To create a request, you need to be a Jira user.