Mail Handlers - gmail unlabelled messages

[Jon_Woschanko]

Hi,

I'm trying to set up mail handlers that will auto-assign a created issue to a specific project based on a label in GMail.

Right now I have two handlers set up - a General handler that will automatically create an issue in a "generic" catch-all project called GENERAL, which has no folder filter.

The second handler has a folder filter called PROJECTNAME, which will create the issue under PROJECTNAME, if the e-mail is labelled under PROJECTNAME (done using a rule in gmail that auto-labels the message if projectname appears in the subject line).

This seems to work correctly. However, e-mails labelled with PROJECTNAME are being caught by both mail handlers.

Is there a way I can set up the GENERAL mail handler to only pull messages without labels, instead of the entire inbox?

[Nicola Barton]

Hi @Jon Woschanko - did you find a way to resolve this? I'm also looking to do this.

[Pedro Cora]

Jon,

Since labels are considered folders in the IMAP protocol, you can probably modify your handler configuration to only catch mails from an specific Label / Folder.

[Jon_Woschanko]

I already have that part set up; the label