Assigning Issues

[Maurits de Wijs]

Is it possible to configure the system, that standard helpdesk users can NOT assign Tickets to other supporters?

Only be able assign tickets from others supporters to the active helpdesk user?

[StevenA]

YES, you can achieve this by configure the project permission scheme:

1. Main menu -> Projects -> View all projects, then click on your desired project.

2. On Administration tab, click on Permission

3. Click on top right Action button -> Edit permissions

4. Give Assign Issues permission to supporters and Assignable User permissions to helpdesk. Make sure that heldesk does not belong to any groups / roles that are given Assign Issues permission.

By doing this, Only supporter can assign issue to helpdesk for all issues on the above project.

Best Regards

Steven