Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira Service Desk SLA timer minutes

Aaron Hunt1
Aaron Hunt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 16, 2013

Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal places?

Answer
Watch
Like Be the first to like this
1186 views

2 answers

1 accepted

3 votes
Answer accepted
Rahul Aich [Nagra]
Rahul Aich [Nagra]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
October 29, 2013

Hi Aaron

This is a limitation of the product. Even i tried the same feature and system does not allow me to enter 30min as 0.5 hr.

Feel free to log in this as a feature request on atlassian portal.

Rahul

Reply
0 votes
Julian
Julian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 25, 2013

Hey Guys,

Looks like the issue have been raised as New Feature Ticket here:

You could vote the ticket to make the developer address the issue. You may add yourself as watcher in order to get updates from it, or comment to give some opinion on the feature.

Hope at least this could help.

Regards, Julian.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events