ServiceDesk. Not seeing requests in organization details

[Edgar Arutunyan]

Good day!

I added an organization.

I selected that organization in a request (which was created by me). After that, I opened the organization details and I am not seeing that request.

I see that the request should be run by customers, but it's not really useful for me. I just want to select the organization in the request's field and then see all requests in the organization's card.

[Ciara TN · Accepted solution]

Hi Edgar, 

Can you add some screenshots please? 

1. The request with Organizations visible

2. The Customers view with the Organizations visible. 

3. The Open requests view after you click on 'View open' from the Customers view. 

Thank you 

-Ciara 

[Edgar Arutunyan]

Hi!

I don't really want to give customers an invite to ServiceDesk. We are using it as the second line of support, so bassicly all the requests are created by our own employees in Support team.

I want to add organization to request just for statistics. Is this possible?

[Ciara TN]

Yes you can add all agents into every organisation and then when creating in the portal the agent can select the correct one. 

I have this set up for multi region based teams and it works ok. 

-Ciara 

[Edgar Arutunyan]

Thank you! It really works

[Edgar Arutunyan]

@Ciara TN I've added all the agents to all organizations. And selected organizations in every request.

Now in every organization presented all requests, not specificly organization's request but all othere organizations also