Resolving error codes using Confluence

[Manor Shaked Schlossberg]

Hi All,

I want to train the JSM Virtual Agent to "decrypt" my app's error codes.

The code contains 8 digits, which are divided into 3 parts:

Digits 1,2.

Digits 3-5.

Digits 6,7.

Each part provides different information and is listed in a separate table within the same Confluence document, along with each code's text.

I want the agent to search the 3 tables for the correct code and return its text.

The Virtual Agent will return the full error code explanation = the 3 text fields.

How do you suggest I can achieve it without needing to use code?

Thanks!!!

[Christopher Yen]

I would put your codes on a Confluence page/space that your virtual agent can access and give it a try in test mode and see if it can handle it, try prefacing the content with instructions like you explained here. If the agent struggles then I would try to simplify the formatting and placing it all into one table or list which I guess in this case it doesn't have to be easy to read or navigate for humans but it just has to be congestible by the AI