Jira Service Management

Something has changed in our Jira system recently. We can´t add a customer as a watcher to an issue. It says " The user "XXX" does not have permission to view this issue. This user will not b...

• jira
• jira-service-desk

I want to change my default email notification mail address, in JIRA Service Desk

• jira-service-desk

...ccounts. Now, I have these Tasks and I want to provide tasks to the public, so that everyone can assign themselves as a PLAYER to that specific task. It is not necessarily the "assigning" itself b...

• jira-service-desk
• jira

It appears that all I can do is choose from predefined series when I add a series to create a report.  Are we able to create additional series to report on?  e.g. custom fields with dates I...

• customer-portal
• jira-service-desk

When an image/attachments with the same file name is being attached to a comment, the previous comment with inline image/attachments will be pointed to the latest updated image so what sees the agent...

• attachment
• jira-service-desk

I was advised that I need to purchase JIRA software in order to manage my existing Service Desk project via Kanban.  I download the 30 free trail because we are currently looking into purchasing...

• jira-service-desk
• jira

Hi, I'm setting up our new HR service desk and would love to hear some best practices from the community here ;)   What are the top 3 scenarios as an HR service agent? What are the most chal...

• jira
• jira-service-desk
• jira-service-desk-cloud

Can you recommend any chat solution fully integrated into JIRA Service Desk SERVER? We would like to offer a chat for our signed in customers to speed up and improve the customer service, but we als...

• chat
• jira-service-desk

Looking for some ideas here - I'm trying to have the body of the comments sent to a customer once the issue's resolution status changes to 'Done', {{comment.body}} cannot be inserted into the cu...

• jira-service-desk

Hi there! Please help me to add the menu in which I can customize my canned responses. As I know, this menu should be just right at that area which I marked on picture. Please help me ASAP! ...

• canned-response
• cloud
• jira
• jira-service-desk
• response

Is it possible to Interface a ticketing tool like HPSM to Confluence for creating a knowledge base from the data(incidents Details) from ticketing tool? The data will be historic data & new data...

• jira-service-desk

Error"This workflow scheme changed and has been reloaded"occurred while adding workflow to the workflow scheme

• jira-service-desk

Hi, In a Service Desk project, under Reports, we need a report that shows the tickets that are logged Monday to Thursday 17:00 to 09:00am and Friday to Monday 17:00 to 09:00am.  Havi...

• jira-service-desk
• moderators

Hi Team, We are in a need to display a acknowledgement message to all the project teams in jira during the issue creation where they will be getting the message displayed at the time they create any...

• jira-service-desk

I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal

• jira-service-desk
• jira

Is anyone using a BI tool to integrate to Jira Service desk for dashboards and doing "real time" SLA reporting?  I am looking at the underlying fields (listed below) for "Time to Temp Resolution...

• jira-service-desk

We have a ticketing system used by many sub-departments of IT to manage their request queues (Service Desk, Cabling, Applications, etc). We would like to transition everyone to Ji...

• deployment
• jira-service-desk

Hi, does anybody use Jira Service Desk? If so, would adding a voice component within Jira Service Desk be useful?  

• jira-service-desk

I work for a 15 person software company that will go live with customer support in the next few months.  I've been tasked with setting up their Customer Service infrastructure.  Jira Servic...

• jira-service-desk
• jira

Hi Atlassian community!   I'm a developer at Atlassian and in my ShipIt and 20% time i've been working on a Connect App that would allow anyone on Jira Cloud to share ...

• jira
• jira-cloud
• jira-service-desk

I have 2 project , i want to restricts agents to see only one project depend on group they are in.e,g Project A should be accessible to Agent A group &  Project B accessible to Agent B group.

• jira-service-desk

Hi, I have several service requests with different workflows( different steps, app rovers, assignee, ...) What is the best way to  implement this scenario ?  1- create new request type a...

• jira-service-desk

All,   I need urgent resolution of below issues : 1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created  & added to the group. But Service desk user s...

• jira-service-desk

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields. A...

• jira-service-desk

Hi,   Our client requires utilization reports to be generated from JIRA Service Desk. We want resources to log a time in JIRA Service Desk Project on Daily basis & based on this , we would...

• jira-service-desk