i need complete book of service desk.pls can you provide me!
We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving ...
Hello, I'm new on developing JIRA plugin. I'm trying to write a customized authentication to integrate our company's SSO (Single Sign-On) with JIRA Service Desk, so that the users from our...
hello. Exploring Jira Service Desk. have installed Evaluation service desk on ubuntu 16 (PostgreSQL as DB) without any troubles. but got an error message when I tried...
Are you offering services or projects to your clients? For example, are you an agency, a consultacy or a system integrator? And are you using Atlassian products to deliver those services or projects...
We have facing issue with Autoclose automation that we set for ticket. Once ticket moves to resolved , we have stopped the clock & ticket should be closed within 3 days. But it seems to be not wo...
Can we restrict agents to particular Queues ? My portal has Database,network and LDAP request types. I want to restrict agents to any one REQUEST TYPE like network/database/LDAP. For example if a age...
We are not able to get to any PROJECTS under the https://gyftteam.atlassian.net/ Is the system down ?
We currently use BMC Footprints for our Service Desk. It has a built in Address Book that displays the userid, first name, last name, email address, phone number, city, state, zip, office locat...
All. I need a help on 2 issues/tasks that needs to be performed in JIRA Service Desk 1. Delete the Junk Tickets without affecting configuration,Workflow,Users Details etc, 2. Change Projec...
I have to guess I am not the only person who is struggling with the limited options on the Cloud version of the Service Desk customer portal. I would much prefer to use the Cloud version of Service D...
I need urgent help. We have created workflow where we would like to Approer to Approve or Decline the issue. I have created Custom Field SLM Approval & added to newly created Screen. When ...
We are about to enable SSO with Okta as per http://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Atlassian-Cloud.html We need Atlassian and JIRA admins to be excluded from SSO wit...
Hello, We seem to have experienced multiple times where an Automation Rule (JIRA Service Desk) have executed while examining the history of affected issues should have had the IF-statements yield `f...
Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message: 2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR ...
Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...
Hi, We would like to publish or show the Tickets currently raised by Particular users on the customer portal. 1. Can we do that? 2. On customer Portal, Instead of user checking (On t...
Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
Hi, I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Res...
HI, We have Action Button"Implement Change" which change the issue status from Ready for Implementation to Implementaion in Progress" But we want to restrict or disable "Implement Change" Ac...
Hi - Wondering if anyone has done anything similar to what we plan? We would like show the JIRA Service Desk main page and then either - have Service Request templates for people to order products f...
We have an issue when portal only customers are not able to sign into the portal from SSO Provider Okta through SWA protocol. Is this an expected behavior of JIRA portal for the customers in JIRA ...
The status says its operational, its clearly not. We are using JIRA service desk on the cloud. We can login but can't see any of our issues. This is very critical. Is anyone else experiencing t...
When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Ser...
Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?
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October 18, 2024 12:02 PM PDT |