Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

How to calculate number of updated ticket per agent?

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields.

Any suggestions or plugin which I could take a look to complete something like this?

Basically we should be able to have some kind of report which shows how many tickets our agents have been updating each day.

1 comment

Hi,

You can construct a JQL query for this purpose and include all the clauses that you need.
Now for some functions you would be able to find them in default JIRA and for others you would have to use plugins. 

For e.g. You could use the following JQL, which would return all the issues for a user, which have been either commented on, logged work on them, or their status has been changed. 
The query restricts to include issues for just 1 day (as you wanted daily basis) but you can change that to whatever timeframe you want it for. 

(worklogAuthor = user and worklogDate > startOfDay(-1)) 
OR (status changed by user AND status changed AFTER startOfDay(-1))
OR (issueFunction in commented('After -1d by user'))

(replace the user with actual username)

The last clause of issuFunction in commented is coming from ScriptRunner plugin. 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,601 views 20 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you