Priority field on customer portal

[sandeep kute]

I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal

[Benito Picarelli]

You can configure them on the request type directly.

Access the Service Desk Project, go into "Request Types", click on "Edit Fields" and then "Add Field". On this page, add the priority field.

If you don't want this to be seen on the Create Issue action of the customer portal, just remove it from the Create Issue screen of the project (but leave it on the View Issue screen)

[Ismael Jimoh]

You can display it in the create screen however users cannot see in the portal past that point.