Hi Team, We are in a need to display a acknowledgement message to all the project teams in jira during the issue creation where they will be getting the message displayed at the time they create any...
I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal
Is anyone using a BI tool to integrate to Jira Service desk for dashboards and doing "real time" SLA reporting? I am looking at the underlying fields (listed below) for "Time to Temp Resolution...
We have a ticketing system used by many sub-departments of IT to manage their request queues (Service Desk, Cabling, Applications, etc). We would like to transition everyone to Ji...
Hi, does anybody use Jira Service Desk? If so, would adding a voice component within Jira Service Desk be useful?
I work for a 15 person software company that will go live with customer support in the next few months. I've been tasked with setting up their Customer Service infrastructure. Jira Servic...
Hi Atlassian community! I'm a developer at Atlassian and in my ShipIt and 20% time i've been working on a Connect App that would allow anyone on Jira Cloud to share ...
I have 2 project , i want to restricts agents to see only one project depend on group they are in.e,g Project A should be accessible to Agent A group & Project B accessible to Agent B group.
Hi, I have several service requests with different workflows( different steps, app rovers, assignee, ...) What is the best way to implement this scenario ? 1- create new request type a...
All, I need urgent resolution of below issues : 1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created & added to the group. But Service desk user s...
I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields. A...
Hi, Our client requires utilization reports to be generated from JIRA Service Desk. We want resources to log a time in JIRA Service Desk Project on Daily basis & based on this , we would...
I get this " Edit Your Queues " tip, in a blue colored box, at the bottom right of my browser when i click on Queues. Somehow that blue colored box just doesn't disappear as well as there is not...
Hi, I'm unsure if this is a Service Desk or Confluence plugin based issue. I've creating Confluence pages for exposure through JIRA Service Desk. It's going well so far especially since the look &am...
I'm new to JIRA Service Desk and need to gather the first contact resolution metric. This metric measures the number of ticket resolved based on initial information received. An...
Can i configure my service desk that i can search after jira issue and not after labels on the help desk?
Hi there, we do want to get a new Support Portal (Service Desk) for our customers that also includes a knowledge base. Besides that we want to add a forum to let customers and partners help eac...
Our agents log a lot of routine issues such as password and profile resets, file recovery etc. Ideally, in a perfect world, we would click a button, all required fields would be pre-populated ...
I am in need of a feature on JIRA Service Desk that will allow Approvers (Customer) to indicate that they are out of office and designate their backup. When end users submit tickets where the selecte...
Can we install "Dynamic form for JIRA" addon for cloud based JIRA Service Desk instance. While checking the price it is showing that "This hosting is not available for this app". Please help me asap ...
what was the most difficult to configure on the automatization between jira service desk and jira software perhaps anyone wants to share us any experience
I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk? I know that Wittified offers a ...
Hi, We have once Project say Project A created in JIRA service Desk & it will be used by 3 different customers.We want to configure in such way that Customer A should not see tickets rai...
Hello There , We are considering using Jira service Desk on cloud for our company.(unlimited customer license) we have around 400 end users and not all of them have access to internet.Just wa...
Hi Atlassian team, I have customized customer email with my required format, but as a customer i am not getting any email with email background with email which we receive like comment email. I...
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October 18, 2024 12:02 PM PDT |