I need urgent resolution of below issues :
1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created & added to the group. But Service desk user should see only one project & raise request in that project only. How can we do that.
2. I have field called impact in Service Desk which is required field as i need that in Incident Create screen . But when i raise the Issue Type as request & screen associated with issue type -request doesn't have this field added on it still it doesn't allow me to create request as its gives error that impact field required.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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