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Jira Service Management
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My organisation has recently taken over 1 organisation and we have been tasked to migrate all customer accounts from JSM instance to another, so that users can create tickets in only 1 JSM account. ...
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Hello, we have a use case where our customer wants to rank order tickets submitted. We do not want them seeing internal comments. This seems possible via forms? but is there a way to extend out the b...
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I understood Atlassian were working on this but have not had any updates. This will be a very useful feature for keeping our systems safe.
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Hello we need some way to limit organization/customer what values can select when creating an issue. In another way, we need customer to select what application the issue is connected with, but one ...
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When creating an organization in the JSM project, adding the email domain, and enabling Jira Assist for the organization, the issue type associated with the request is not auto-assigning the ...
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I am attaching a screenshot of the same ticket on my browser on my PC and in the Jira app on my iPhone. Sometimes in some tickets, the text in dark mode comes in as a light blue that is almost imposs...
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Olá, gostaria de solicitar ajuda por favor. Em um projeto de serviço, tenho vários tipos de solicitação que ao verificar item por item, consigo ver qual tipo de solicitação ele tem. Porém, se faço...
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Does "Dynamic Forms for Jira" work in the JSM Jira Service Management cloud? I am interested specifically in the view/edit screen show/hide function. The latest updates in the app ...
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I hope you're doing well. I’m trying to synchronize my identity provider with Jira, and I’m not sure if there’s an alternative that doesn’t require an Atlassian Access subscription. From wha...
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I want to create project which will give me how many demands are created and what supply we have for the open demands one issue type once the supply another issue type is evaluated we should have a r...
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We have a client scenario where an issue will either go to an approval step or not go to an approval step based off some description or field. For instance, if an issue has the description or field o...
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I've got an internal-only JSM project designed for internal team members to create tickets related to our enterprise applications. In this JSM, we added everyone with a Jira license (jira-software-us...
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Olá, estou com um problema de permissão de abertura de solicitação por e-mail. O Jira passou a bloquear todas as solicitação enviadas pelo e-mail X, porém de qualquer outro e-mail ele proce...
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We have created some custom filters. Is it possible to display those custom filters under the 'switch filter' menu?
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....value}} and neither evaluates to true or false. I can add the field data to the email using {{issue.fields.customfield_12909.value}} - {{issue.fields.customfield_12909.child.value}} so I know it works i...
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We are using Jira project management software v10.1.2. We need to create a parent child relationship and the field type 'Parent Link' is not present while creating the field for creating this pa...
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Hello, I've set a service desk project for managers (the parent project) and made an automation which generates an issue on an others projects for every new issue on the parent project. This automa...
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Hi, So we have an automation that looks at the last comment and if it contains '-public' then it changes that comment to public facing (For context this lets the escalated teams work on their c...
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Good morning, a colleague is experiencing connection problems with Jira after activating two-factor authentication. Can someone tell me a support email or phone number that I can call for help?
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Hi everybody, we are trying to use Jira edge connector (JEC) to establish a communication between our Cloud Jira and on-prem tool. Unfortunately I cannot seem to make it work, so I guess I am missi...
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Hi, My portal name is 'Human Resources Management Department' but this name doesn't display in full on the help center page, is there anything I can do to make the full name visible?
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
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I have a Asset referenced custom field which displays values in dropdown as per the values selected in the Parent custom field. Is there a way we can make the reference field to display all the value...
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Hello everyone, I want to build an automation using Jira automation. My goal is to send a reminder email to the approver(s) at 14.00 after 1 business day and at 10.00 after 2 business days w...
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I made my first post here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-collaborators-not-agent-to-JSM/qaq-p/2908232 And for some reasons all the answers were flagged...
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