Community resources
Community resources
Community resources
Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello! We are trying to find a dynamic solution to automate moving a ticket from project to project WITHOUT giving access to the target project. Ideally, the agent would be prompted the same as the m...
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Hi all, I've created a customer facing JSM project and it's working great for our needs. However I have one small hiccup. I have created an externally facing help center portal. Howeve...
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Hi All, We collect email addresses of Key contacts for each issue in a text field. The reason it's a text field is because these people are not part of the Jira Project site and therefore ca...
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Context We're on Jira Service Management Cloud, using JETI (Email This Issue) for both outgoing notifications and incoming mail. The goal: when a JSM ticket needs to go to an external support team w...
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Hi Team, Please help to confirm the impact of reducing the IRT SLA on Done Ticket IRT (Initial Reaction Time) Time to first Response Time We need to reduce the IRT SLA time for a c...
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Hi everyone! 👋 We're thrilled to announce two major updates to Assets Data Manager that many of you have been asking for: Cloud-to-Cloud (C2C) Fetch for five popular adapters and automated schedul...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights around areas such as Alerts, On-Call, Notifications Operations teams rely on every day. ...
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DTMF does not work when we get called by South Africa network numbers. We need this functionality and we are negatively impacted as all alerts come in from a ZA (+27) number
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The “Patchverantwortlicher” field contains names. And they're supposed to appear exactly as we enter them. For example, the name starting with ‘D’ should come first, followed by the name starting wit...
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Hi team, we have this support account a certain "area" emails us with instead of individual emails. They've now wanted to change what that email is, but don't want to use a different account otherwis...
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We have a Request Type of Change Dev&QA, that we create internally on Jira but do not allow our clients to create themselves on the external portal. We add the customers as Requested Participant...
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Hello Atlassian community, I was wondering if it were possible to modify or remove the article metadata preview within the Jira Service Management support website that connects to a Confluence space...
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I want to revert to the view before Jira Labs (list view). It has messed with my permissions (even though they have not changed in the space). I can no longer change assignees, even though I'm an adm...
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I have an employee who is registered as a customer who has tried creating a ticket via Slack using th Assist App and threw up this Error ID 62900c42e4d94b178cfc5692bec0bcb4. We have already checked t...
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I am keen to train on the configuration of Jira and wondered if Atlassian offer any online training?
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Assumptions we need to collect 'necessary personal data' and must delete that data once it is no longer required. collecting the data directly into a Jira issue would mean we have to delete the wh...
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I have Jira Software premium license but I also want to act as JSM collaborator where I can still view JSM tickets, leave internal comments, and log work. How can I setup the role ?
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Hola todos! soy Admin de JSM, configuré un campo desplegable con 8 opciones que necesito utilizar en 3 incidencias diferentes de un mismo proyecto, en ese mismo proyecto, pero en una cuartea incidenc...
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Hi, Issues can be created in Jira Service management project from emails. What are the best ways to first scan (or change) these emails with dedicated programs, before Jira Data Center converts...
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Hi everyone, Due to the missing feature of showing Asset objects to anonymous customers in the Jira Service Management customer portal, I'm using a multiple select field ("Customer Portal app") exte...
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I try with differents browsers, clean cach, refresh... always same error. and only for the first type of answer. others are ok. All other functions work fine, for example I can enable and disable n...
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Our Solarwinds integration with Opsgenie stopped working recently and I can't get through to support. They say they can't find my site URL, but the URL is working to access Atlassian products. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have a request form that requires an approver, but the correct approver is dependent on the state the request is coming from. Ideally, the requester would be able to select the correct approver fo...
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If You Could Rebuild Jira Service Management From Scratch… What Would You Keep, What Would You Remov
Imagine Atlassian invited you to help design the next generation of Jira Service Management. You have three challenges: Keep only 5 existing JSM features. Remove 3 features forever...
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Buenas tardes, necesito que mi compañera disponga de las mismas columnas en el Buscador de incidencias. El caso es que hay una columna en el buscador que no le aparece y a mí si me a...
Related collections
Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |