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Community resources
Jira Service Management
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, I have an automation that fills out a form with request information to format it into a downloadable document. And I do this through an automation. I'm running into this issue in that, a...
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Hi, I am looking for a connector with SugarCrM and JIRA ITSM Management. As somebody somewhere ever seen that ? Regard's Stéphane
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Since two days we have a problem with statuses endpoint . It returns multiple duplicates for issue status. right now I can see over 25000 rows for one issue...
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Hello all, Our company needs to insert an NDA acknowledgment step into the workflow of adding customer accounts to our Servicedesk. I'm wondering if adding a custom checkbox to the Set password for...
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Whenever I see examples I see that the space between the knowledge base titles and the content is much smaller. I don't know if this is something that happened in the past but I have no idea how to r...
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Hi, is it possible to customize fields that are shown for customer in help center for the tickets customer has created? I'm mainly looking to add "assignee" field there, so that customer would know t...
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[Two separate questions] 1) Bulk export attachments from JSM without opening issues | 2) Bulk upload
I'm working with Jira Service Management + Assets (Insight) on Data Center. I have two separate, unrelated questions — any help with either one would be appreciated! Question 1: Bulk export attachm...
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- jira-service-management
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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How can I edit multiple ticket as a Service team agent? I just need to add participant in multiple tickets Is this possible in space queue? not in filter.
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Hi everyone, I’m trying to optimize our Jira workflows to reduce manual updates and improve team efficiency. Has anyone successfully implemented automation rules for ticket transitions, notificatio...
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I accidently changed the request type by selecting the triage button on the list section of the JSM project and it automatically disconnected the slack thread to assist so im unable to update the tic...
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When will Rovo MCP (Claude) get ability to create, edit assets, discover relationships and produce more meaningful insights?
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Have a user who was on LOA, not showing in Users or Managed Accounts, but when trying to provision from Atlassian Cloud it fails and reason it fails/skips is because showing as a Redundant Export. No...
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I do have more then 700 fields in many projects associated with Forms. So now these fields are shown in optimization. Is there a way around ? or is there any other licensing ?
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We operate a single service space/project to manage IT requests for six different affiliates we support. Most request categories are consistent across affiliates, but a few affiliates have unique que...
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Hey everyone! I’m trying to optimize our Jira workflows and was wondering — does anyone have tips for automating repetitive task updates without adding too much complexity? Would love to hear what’s ...
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When a customer replies to an email from our support channel, their reply includes all the previous replies, making the comment history cluttered. Here's an example from "testy mctester" in which I o...
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When my agents format a response to a customer, they make use of formatting to ensure that their responses, which can be detailed, are easy to digest by the customer. This formatting is lost, because...
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Hello! I have two projects. When an issue is created in Project A, a linked issue is automatically created in Project B. I need to copy field values from the first issue to the second. Problem: All...
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Hi Team, One of our clients is planning to move from Jira Service Management (JSM) to BMC Helix ITSM. As part of this transition, we are currently evaluating options to migrate the client’s histor...
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Hi everyone, I’m particularly confused about the distinction between Jira and Jira Service Management (JSM) licensing/projects: We primarily use JSM for our work (service requests, incidents...
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Hi team, We want to give read only access to JSM for some users, is it possible to do it via Atlassian admin? Currently we have a group created in Atlassian, with JSM And Confluence toget...
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Hi everyone, I’m curious how teams here manage multiple projects in Jira without things getting messy. Do you prefer separate projects for each team or a shared project with different boards and filt...
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The Core Concept The solution provided here can, of course, be expanded and customized with different designs. The key is to understand and convey the underlying logic. First, a request form is des...
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I have a public knowledge base portal that I'm maintaining through the use of article categories. These categories only give me one level of structure, whilst I would love to structure it using direc...
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