Community resources
Community resources
Community resources
Jira Service Management
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, looking to manage virtual things like contracts, exceptions with the assets. Ideally, any service ticket for a team would show all the teams assets (contracts / exceptions). I had thought ...
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Hi Whenever we open a ticket we now have to navigate to the Expand Icon, so it can open the Ticket in full window. This new update is inconveniencing our workflow. Is there a way we can cha...
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I have a ticketing project where my users access a portal to create tickets or send emails. I don't understand why some have an associated email address and others don't. Or why some are invited and ...
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We've set up a system in our sandbox that ties our Confluence documents to Assets. But the only option we have to move this to Prod is the export option, which doesn't maintain the structure of the o...
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In our org,want to create the checklist and attachments in request type in work item view not for cutomers.below are the checklist ,so any suggestions to create . Tasks (Decommissioning Checklist) ...
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I have a custom field with drop downs. I need to upload a new list and disable the old list of names. How can I go about doing this as a bulk. It is requiring me to go one by one on each. &nbs...
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We have migrated from Ops Genie to JSM. Our incoming calls create alerts. We would like to be able to have the alert or the incoming calls initiate an incident.
- Question
- alert
- cloud
- incident
- new-to-jsm
- opsgenie
- +1 more tag...
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In the CSM and JSM portal, if the work item has a lot of conversations the user needs to scroll all the way to the end of the conversation history section to type in a comment. If they are answering ...
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Our applications database lives in it's own schema as there is not enough data points within Services for the information we want to know about an application. How can we ensure data continuity betwe...
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We use internal and external workflow names. Currently the status filter has two options: 1. open / closed 2. internal workflow status names Is there a setting to change status filter in customer ...
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We're trying to use Jira assets to track some fields used in an application so we can track changes and give people a quick way to see what automations may be impacted by changes to a field. Ou...
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I noticed that when clicking on a Jira filter result, it opens the item in a side window. This was not the previous behavior. Is there a setting that can be configured to revert to the previous behav...
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I am having problems with knowledge base access for internal employees without Confluence licenses. I have followed what I see online and still am running into issues. I have set the permissions for ...
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TLDR; I want to use an object attribute (X months) to calculate a new date and update another attribute with that date (as part of an automation). Scenario I have a list of systems/tools that need ...
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Hi, A few days ago when i made a internal comment on a ticket it appeard with a yellow background but not anymore! How can I have the color back for the internal notes? Can I do it myself ...
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Hello, what happened to the Summary Page in a JSM? As far as i remember there was Employee utilization Most frequently created tickets Informations i could directly work with....
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Alert closed via voice but actually call is even not received. So somehow the alert is closed
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have added a new Project/Space in JSM for a new customer. We cannot get a phone line from Opsgenie anymore so we currently cannot provide a customer support hotline (we have 13 existing customer s...
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...oolean - but an integer). This is all working as expected via automation. When the threshold value is a 1 (ie true) then I am trying to have a jql that will check for any tickets for this specific m...
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I want to create two dashboards to show it to the manager. The first is the one that shows the total time invested by each user during a specific period (for example, over the last week). The s...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
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Is there a way to find users who holds a JSM agent license but does not use it? I can't look at the last login details on the user since most of my JSM agents also holds a Jira licence. I can't find ...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |