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Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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Hi Team, I have a big problem. I realized that I cannot access to my old projects in Jira. Everything has disappeared. Here is the link of the workspace: https://mazeou-design-softw...
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I'm having difficulty enabling access for an employee to setup a JSM project. I am the admin for the jira account, but I don't want to handle configuration for JSM at all. How do I pass off access so...
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Hi there, Scenario is that remote systems are connected to network using Dynamic VPN. Hence I am trying to use just the system name instead of the IP address. I am trying to scan some remote syst...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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I have a client who requires that their data not be accessed or stored outside of the US, and that people outside the US are not able to access it, and US personnel are not allowed to access it while...
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When modifying a Request Type's associated work type, the existing work items are updated with the 'new' work type. Are issue notifications suppressed during this update?
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I have created a 'Requests' team and channel and added Assist to it. I want users to be able to raise a request easily, but the only way I can see to do it is for them to send a message in th...
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Can't seem to find this anywhere in the documentation, but I'm having problems figuring out where my project administrators are supposed to go to actually edit workflows. I have triple-checked that ...
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Hi, I have written a rule that says if a case is on “Waiting for Customer/Information” and the SLA “time to resolution” date has been reached, then the ticket should be closed...
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We are attempting to install opsgenie-vcsa-1.0.0-1.all.noarch.rpm on VMware VirtualCenter 8.0.3 build-24262322. It is failing the the following error: sudo rpm -ivh opsgenie-vcsa-1.0.0-1....
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- cloud
- opsgenie
- opsgenie-cloud
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When i trie to change the "assignee" with the same permessions than me i cant... Unable to update the "assignee" field of GEN-30. User '60338d168ff0980071xxxx' cannot be assigned to tick...
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We have setup an incoming email service to our Service Management project. Our HR systems uses this email address to send notifications to our project of user changes. I am trying to figure out how ...
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Is there a way to add a screen shot to the the Description field when creating a scheduled issue? I don't have the icon to add an image anywhere, and a simple copy doesn't work.
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Hi there! We’ve been using Jira Service Management for various business needs for almost a year now. In my role, I mainly work with a project dedicated to our IT help desk. I have a solid understand...
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Hi, I have Jira-core and Jira-service-desk 10.3.5 I have an issue with the customer notification mail. I follow this KB: https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notifica...
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Hello, We need to switch the currently used Jira Service Management to a mandatory internal tool, and we would like to access old helpdesk tickets, even though we will no longer use and pay for...
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Is there way how can I delete those 2 fields from my ticket. It doesn't look good, I don't need them right now and I want to remove that. Posting screenshot thanks
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hi We are currently experiencing an issue where users are not seeing our email replies. Initially we believed the replies were not being delivered as users reported that there was nothing in our mes...
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I’m encountering a 403 Forbidden error when attempting to access the /rest/assetapi/objectschema endpoint of the Assets API on our Jira Service Management instance. This prevents...
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Hi, I need to provide view only access to a customer (scrum master) on the portal to keep a track of all tickets customers have raised at their end. Is there a possibility to provide view onl...
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We are using a JSM project to support our business and we have configured only email request for this project, however in our queue I can see request types which are not part of my project. Can anyo...
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Currently we have Jira Service desk, and my clients have lots of users which reports bugs but they don't have a holistic view of all the bugs reported by their company. They can view their own repor...
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