Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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...hange, but I cannot find this setting! GlobalCustomerAccessSettings{globalCustomerAccessPermission=PUBLIC, anonymousAccessEnabled=true, recaptchaForAnonymousDisabled=false}G...
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Hello I am trying do something like: versions = version1, version2, version3, version4, version5; for version in versions: if version = requiredVersion1 update status;  ...
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When adding a custom domain to jira service management i am presented with the option to apply to "App" or "Help Center". I cannot figure out the difference between the two. If I want all...
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During the migration process, we missed selecting the retain option for several issue types, which resulted in the description field being lost in the destination project. Now, when I try to restore ...
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Hello, the client will need to include JSM Assets, however this tool is not included in the quote, as the client will need to subscribe to JSM Assets directly through the Atlassian Administration/Bil...
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Hello, When trying to add a new domain in our jira site (we already have one and want to add a new without deleting the previous domain), we are following the steps indicated in https...
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Our organization uses a specific domain so that only users with an email address of this domain can login the jira cloud site or create a ticket by sending an email The organization wants to add a n...
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Hi all, I created some automation to amend a list of approvers, based off the type of work item. What I have noticed is that often the automation is failing and throwing an error in the audit log, b...
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I’m having an issue with hiding email signatures. The signatures are all the same, and it works for most, but not all. Settings: Jira Service Management I’m an organization admin Email request s...
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I have had an automation setup to set the Organization based on the reporters email domain. I have pre-setup all the organizations named using the domain names that I expect tickets from, i.e. "compa...
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I was showing the sidebar customization to our newer colleagues and noticed "IT asset management" there. We certainly use Assets and have IT stuff in there, but this seems different. I don't even see...
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I have a Service Space. My understanding is that's the only type of space that allows Requested Participant. If a issue comes in via email and someone is CC'd the become a requested participan...
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I know you can link work item fields in Jira Smart Forms but is there a setting that will allow you to create fields that don't already exist to a project when you create the Smart Form?
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Hello everyone, I am reviewing the configuration of Jira Service Management (JSM), and I have a question regarding the Request Participants functionality. I would like to know exactly: What requir...
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I have a simple dashboard with one Rich Filter being used, and I need to export it to a .xlsx file. I cannot find this option anywhere in the dashboard menus. Is there a simple fix or action I can ta...
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Hello Back when we setup Jira 5 years ago, things looked very different. I can't remember where to look for the sync status with our AD and how to kick off a manual sync. The documentation ...
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With the limitations of conversation data that is available for client conversations, as well as the limitation of the range of metrics we can pull in general for the Virtual Service Agent, is there ...
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Hi, Note:- AWX is running inside GKE cluster. I am trying to integrate AWX webhook notifications to OpsGenie, to create alerts whenever jobs getting failed in AWX. I have created API integration fo...
- Question
- cloud
- devops
- opsgenie
- opsgenie-cloud
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Hi, Note:- AWX is running inside GKE cluster. I am trying to integrate AWX webhook notifications to OpsGenie, to create alerts whenever jobs getting failed in AWX. I have created API integration fo...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I need to created custom fields in team manage JSM project. and already created 29 fields. But i got below error message when i created 30th fields: " You've reached the limit (50) for creating cust...
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Since 28th Jan, 2026, Jira is showing "View Description" button in ticket notifications, instead of showing complete description like previously
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Hello, I'm a little bit confused about combination of settings in Jira Service Management Cloud for allowing to create new request from mail. I would like to allow creating new requests from emai...
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Hi Team, I’m trying to implement a clean Jira–Slack integration and would like guidance on whether this is supported natively or if there’s a recommended alternative approach. What I want to achi...
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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in our Jira cloud instance I have a request to convert our Jira Service Management space to a Jira cloud space can I do this in our Jira cloud?
Related collections
Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
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| February 28, 2025 8:07 AM PST |