Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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I receive the below error when trying to create a Jira Service management site. So I just registered and my account registration process prompts me to create a site, am thinking this might also be ca...
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Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waitin...
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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on...
- Article
- jira-service-management
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Dear Team, until the end of February, I was able to get all our teams via the official Teams API as described here: The Teams REST API The API Call looks like this: https://api.atlassian.com/publ...
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Trying to create an Automation for when a work item from Project B is linked to a work item in Project A, a Request Participant is added to the Project B item. Created this basic automation...
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I am setting up a JSM space and would like to pre-fill Organization list via CSV with my existing customer names. I can not find the correct place where this can be done neither org admis settings no...
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In excel I am made a button, what copies different cells at the same time Sub Copy_Active_Row_ICD() With ActiveCell .EntireRow.Copy Sheets("ICD").Range("A2") End...
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Hello, I would like to ask you if it is possible to create a new project for the Jira Service Management with the same settings we use in another service management project? Can it b...
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in jira service managment cloud premium does assets field can have more than one context in the same
in jira service managment cloud premium does assets field can have more than one context in the same project?
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Hello, We are currently a customer of Atlassian through Tory Technologies and actively use Jira Service Management (Jira Ops) to manage our service desk operations. At this time, we are interested ...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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I have a free text field in a JSM form, which is linked to a Jira Custom Field (paragraph type). When the request transitions to a certain status, I set up an automation to attach a JSM form to the r...
- Question
- automation
- cloud
- form
- jira
- jira-service-desk
- +2 more tags...
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All - We are evaluating expanding our Jira footprint to several other departments. One question that came up was regarding integration with our current MultiView ERP system, particularly integ...
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Hi there, Situation: we use it-support@xx.xx as a reply-to mail handler in JSM to receive customer mail-to-ticket requests. We use this same email also as sender address for customer notificat...
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Hello, Our customer portal has customers that come from an approved domain (synced from azure). When submitting a request, they can view as reporters only the requests where they are reporte...
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Hello everyone, I need to include a date field when creating a request type. When a customer opens a ticket through my portal, I would like there to be a date field that indicates the first availabl...
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Hi, I am getting error Hash 9E97PM when trying to access jira project board. can anyone have any idea, how to resolve this issue.
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hihi recently i have change my email address however the authenticator is still tied to my old address. how do i go about changing this?
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Hello, we are currently using Jira Service Managemnt V11.2.0 as Data Center installaion (no cloud) and are using our Jira installation mainly for Asset Management I know that there is a functi...
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Hi all, we have an email for our Support Desk via office Outlook. But we are getting emails going to junk, which isn't being picked up by Jira Service Management as it seems like JSM only picks up In...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Need help finding a JQL filter to show all tickets created after Wednesday of the previous week
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How can I embed a Customer Experience agent in my own organisation's website. I don't see instructions under publishing the agent. I see reference in other documentation on agents to "installing" the...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |