Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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Product Jira Cloud Jira Software – REST / Agile APIs Description We are consuming Jira Cloud REST APIs to fetch stories for backend processing. We are seeing a mismatch between Jira UI behavior a...
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Hello, I am trying to migrate from Opsgenie to JSM/Operations for alert management, and I am encountering a problem. I have set up the integration, and I am able to automatically create alerts when...
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I have an email address from which all emails are being rejected, and I cannot determine why. In the process log, the email is displayed as rejected with the following details: Automatic reply email...
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Hi, Please advise best practices and recourses to migrate Atlassian analytics data from one jira site to another within a company.
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In project while checking the status provisioned tickets are not showing while other status like open,closed..etc showing. we have many tickets having status provisioned.
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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I'm in multiple space of JSM. We have lots of automation migrated from old JSM projects. I used to be site admin (this role is no longer available in the new JSM environment) and was able to run and ...
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Hola gente, Tengo un problema con uno de mis sitios, donde el banner no ocupa toda la parte superior de la pantalla.. en mis otros sitios y espacios, la imagen se observa "extendida". Acá he probado...
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Is there a way to program the Jira Service Management widget with required fields such as URL, name, email?
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Hi all, I'm receiving a 403 error below when making a call to Jira Ops using a Jira service account. { "code": 40301, "message": "Accoun...
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I have a query that was handed to me, and I am looking for the query number assigned to it. I need to use it in a confluence page. Thanks
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We are creating a project in Jira Service Management using shared settings through the API. However, when the project is created via the API, default request types are appearing even though they do n...
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My OpsGenie account was temporarily suspended due to license shuffling. After the shuffling, our admin tried to unsuspend my account, but was unsuccessful. We then tried to just delete and ...
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- cloud
- opsgenie
- opsgenie-cloud
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Is there a way to enable a toggle where i can choose either to reply or to reply all in the JSM ticket?
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I’m preparing for the ACP-420 certification and want to practice with questions that match the actual exam difficulty. Are there any platforms that provide mock tests or question sets at the same lev...
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Hi, When I go to add a virtual agent I am prompted for the project name which is fine, I can enter that. However on the next question it asks to choose a default request type and it does not l...
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Is the only way to get the average time to resolution in a dashboard through an app or can this be done with Jira's built-in features? If it can be done with existing built-ins, how can this be done?
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...uestions: Is it true that JSM customers cannot directly create a JSM customer via REST API unless the user already exists as an Atlassian account and must be invited manually? Has anyone i...
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How do I change my payment method from PayPal to a card? It only offers PayPal. This method isn't currently available to us.
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I want to cancel my subscriptions for Jira and Jira Service Management and delete my billing card. I tried to delete my billing card, but it says I cannot because there are active subscriptions. I c...
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We auto-forward / manually forward some emails to our project incoming email address. In the last 12 hours, it seems these incoming emails are not being processed by Jira - new tickets are not being...
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The files from the Kepler fields cannot be downloaded on the applicant portal in Jira Data Center. Permissions for the applicants have already been attempted in the Kepler fields and in the Jira sche...
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Quiero saber si existe la posibilidad de agregar campos que no existen en el apartado de Formulario de solicitud, requiero modificar completamente un formulario/solicitud/incidencia, pero no me alcan...
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| July 29, 2025 5:22 PM PDT | ||
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