Community resources
Community resources
Community resources
Jira Service Management
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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Hello Community! This is Jehan from Jira Service Management. We recently changed the default behavior of transition screens, where comments now default to “Internal note” rather than “Rep...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi! I am hitting a wall with sharing a filter with logged in users that are NOT licensed agents on a JSM project. I've tried issue security I've tried adding the group to the filter share Nothing ...
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Hello, When i give a team member an access to JSM as a user agent two another product access granted by default ( Goals and projects ) and i don't want to give it t...
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I am facing issues with my Pi network KYC and using the support option on the app it takes me to a webpage powered by Jira Service management but it gives and error loding issues. i am current...
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I am using the Jira Forms Rest API and trying to access forms on an issue in a Jira Service Management project. I know the issue exists. I know I have permission to view and edit the issue. I'm the ...
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Someone should help me in fixing my profile
- Question
- halp
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Hi, I'm trying to select the customer service management template for us to be able to leverage and see if this will meet our needs however when I got create the project and select the template I don...
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I get this error when I am trying to add him to an existing team: "We can't add <name> They may not have access to teams in your organisation?" The weir part is that I can create a new team...
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My Automation should change the status to Closed from Resolved or Cancelled. Daily at a specific time. My scheduled trigger lists 66 issues, but the Automation fails. I have no clue why. Initially,...
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Hi I have a Form that when submitted, creates a ticket within JSM and also creates a Trello card on one of my vendors Trello Board and attaches an email and creates another attachment with the Form ...
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Hi, I would like to have visible KB in the customer portal. Ideal would be that next to option for submit request would be option to look into KB articles. Is there any settings that I am miss...
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Hi. My problem dosnt solving 3 months. I need automation for atachmet file. My atach file only cloning when there have comment in the issue. If not coment - atach file dosnt cloning. It also happens...
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Hi All, I am just trying to find a setting to inform jira admin if there is any error in any automations, I saw we have this option but not for all , we need to do one by one thats not feasible solu...
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Hi is there any possibility to set a time-out condition for the first response by an agent belonging to a specific user group? why this way? I have my own agents and external also, sla I count only...
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Hello everyone, I have the following problem. We have 3 users in the system with authorisations for only 1 project. They can also see everything in this project but the only thing that is not possibl...
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Hello, We receive JSM email requests into our project. Is there a way I can use an automation to extract keywords from the Summary and Description to assign other Custom Field values? Chee...
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I am designated as a project administrator however I'm unable to access certain project settings such as Customer Permissions & Poral. I assume their is a relevant setting in the Permission Sche...
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Customer name from organisation is taking slow to populate in Reporter field in Client Service Proje
When the staff / agents are trying to put the Reporter as external customers under organization. Please see screenshot attached. Multiple users and agents are expereincing slowness and sometimes it t...
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Is there a way for us to incorporate a filter function on the home page of our JSM system, for clients to be able to filter what kind of confluence knowledge base articles they're looking for...
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Can JSM be multi tenant and have one of those tenants use a Zendesk two-way integration? Or does each tenant need their own separate instance of JSM? Thanks!
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We're currently exploring the functionality of the JSM Virtual Agent and Intents. We also as a separate longer-term effort will be merging one existing service project with another. With limited exp...
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is it helps..!
- Question
- halp
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A few of my users created additional Organizations in error and I am having extreme difficulty deleting them. Can you help me delete them and tell me how to stop users from creating new organizations...
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I am attempting to refine my custom new employee onboarding form. Based on a conversation I had when demonstrating the form with someone from HR, I am trying to make it so departmental specific porti...
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Hello, Recently, I have deployed Discovery to make a schema with my lot of assets The User asset from Asset Details is empty How can I import my jira users to this asset? I want to attrib...
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I have this math equation and it is working great, except that I am getting back a 2 decimal place and I only want the whole number {{#=} {{varDoneCount.asNumber}}/{{varTotalCountSmart.asNumber}}* 1...
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