Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have a service email account that customers use to submit ticket requests. A customer recently did this and now we are getting flooded with Account Verification emails to the service account...
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How can I extract information from the issue opening email and automate the updating of custom field
I want to extract, for example, the name of the sender of the email and update a personalized requester field.
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Hello, I'm admin of a space in Jira Service Management. I think there is an issue with the delete button of customers. If I try to click the button on an active account, it shows the popup th...
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Can distribution list email address be given access to JSM portal to raise requests? My client has a distribution list email address, which they want to grant access to raise jira tickets, instead o...
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On our SDM workview my agents are unable to view customer email addresses, when highlighting the reporter it doesnt show the email address, but if a Global Admin looks at all customer details in the ...
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JSM Cloud: Single automation rule to map Organisations to matching Issue Security Levels (MSP / mult
Hi all, I’m designing a Jira Service Management Cloud setup for an MSP‑style service project and I’m hitting what looks like a limitation around Issue Security + Automation. I’m hoping other JSM arc...
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Hi We have opsgenie embedded in JSM and added a few teams to operations. However, struggling to remove them. The teams we want to remove are new so there were no alerts sent to them as yet ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, Is there a way to link an alert to a ticket and have the alert send information over to specific teams? A ticket would first be created (portal or manually) then a Team will get added ...
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TL;DR what would be the best practice to building out a process/procedure for decommissioning hardware/servers in a JSM Space without over complicating and cluttering things up? Our Sys...
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...0d This is, the rule validate all tickets that change to "Aguardando Validação" status over 30 days. If it is true, the status must be changed to "Aprovada Usuário". And the rule is set like t...
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When customer raise a request, can the request be shared to their own organization automatically? Such that the request is visible on the portal for everyone in the organization. The cust...
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Hello, Is there any way to integrate Jira Service Management with Microsoft SharePoint? The requirement is to upload files to SharePoint from Jira Service Management tickets. Is there a way to aut...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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Dear Community, I just want to set up automatically sync up Employee data from Azure Entra to Jira asset management as object that should be synchronized automatically . Can any one held on this ...
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Quando coloco uma imagem em um comentário ou anexo a imagem, ela aparece como capa do quadro, preciso retirar e deixar a imagem somente dentro do quadro.
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I am creating a recurring check for company devices. Work items are created in the protect, based on time since last check date that is stored as an attribute on each device object in assets.&...
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Hello, I am trying to search the Jira Service Management API for all issues with the word "Email" in the summary. Following the documentation has not given me the result I am looking for. &...
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Question: In jira Service Management, we have a request type configured with an email channel, where any request sent to a specific email ID is created as a Support Request ticket. The same request...
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I have some safety checklist audit forms we will be having staff submit through our portal. These contain a bunch of Yes/No/NA responses. I would like to use Rovo to parse the form, and for an...
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We are looking to add a section of our end user portal inside JSM with the following fields. Where in JSM would we make these changes and would it be possible to make a drop down menu to select the c...
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I recently created a JIRA Service Management space (Team Managed). I would like to use Organizations field to categorize requests based on customers. I added multiple Organizations under JIRA Service...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the f...
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Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
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Hi all, I’m encountering a problem with a Jira Cloud automation that recalculates “Consumed Hours” in epics based on worklogs from Tempo. I suspect there’s a bug or misconfiguration, and I'm looking...
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Hello, we were always able to create tickets via Outlook: We would receive an email, forward it to a specific distribution list, and a ticket would be created automatically. However, this no lon...
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