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Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Quem trabalha com ITIL provavelmente já encontrou o conceito de modelo de incidente. Um modelo de incidente não é um processo separado. Ele é uma abordagem predefinida para tratar um tipo específic...
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From ITIL incident models to runbooks and playbooks in Jira Service Management Anyone who works with ITIL has probably come across the concept of an incident model. An incident model is not a sep...
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Hi everyone, We are experiencing an issue with Jira Service Management Cloud that started on June 24 and is occurring across all of our service projects. Environment Jira Service Management Cloud...
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Best practice for assigning approvers from Jira Assets in JSM forms with multiple conditional automa
Hi Community, I’m working on a Jira Service Management form with Jira Automation and Jira Assets, and I’d appreciate guidance on the best approach. I have a form with multiple conditional questions...
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After a user hasn't commented for 4 days, we give them a warning then close their ticket. Is there a advanced search command like lastusercomment, and that will return the date the user m...
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I configured application lists in assets and added affected services in customer portal incident work type. Unformtunately, I cannot see from customer prespective this fields in the portal q...
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Hello, We’re currently configuring Atlassian Guard to provision users and groups from Microsoft Entra ID to Atlassian Cloud. Because we rely on nested groups, we chose to set up the integration usi...
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Looking to automate adding customers into our Jira Service Desk project. Saw https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicede...
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Hi Community! 👋 Welcome to Week 1 of Shatter the Service Quo: Break Stuff, Earn Badges! 🎉 Be honest – how much of your service workflow still looks like log it, route it, wait, report on it? ...
- Article
- ai
- jira-service-management
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I have a JSM sandbox and I want to import data into the sandbox assets. I followed the same process setting up schemas and an imports in my sandbox that works in production. When I run the CLI...
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Hello Team, I have created one Confluence page and linked with the JSM Page, we are licenced users the problem I am facing when I am linking with the internal, I am not able to find t...
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How can I create an alerting system for failures in Data Manager jobs?
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Can Customers add a request on the JSM customer portal without creating an Atlassian Account? I think this was possible some months ago but it changed in the meantime. Best regards Stefanie
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Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occur...
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When I translate one of my forms from English (US) to Portuguese (Brazil) - it appears all of the Text fields get duplicated for some reason and all appear twice. I haven't been able to troubleshoot ...
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I am testing a Rovo Agent intended to perform user account reviews and user recertification against our Atlassian Organization. My objective is to build an automated User Recertification Agent that:...
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We are currently evaluating Rovo for analyzing our Jira backlog and have encountered several issues that we would like clarification on. Our backlog contains approximately 1,000 issues. The Rovo age...
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Self-explanatory topic. Drop all your favorite and coolest use cases of Rovo. Only rule: no other AI use in whatever rule, flow, etc. Thanks!
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We would like to discuss the products, costs and additional details with a live agent, because we are very interested in purchasing soon. However, we received a message that they do not have in...
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Hello everyone, need to solve one thing, creating an issue in JSM from email but all info is attached in email in PDF file, what solution can be there (mb you know apps)?
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Hello, We have an escalation policy with "MISSING RESPONDER" mark, also it has this in its description: On call users in Deleted responder, if not acknowledged When I try to edit the exi...
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SSO was enabled and has resulted in a critical lockout of all administrator accounts. There is currently no access to the Atlassian Admin Center Impact: All administrators are unable to log in N...
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Hi Atlassian Community, I need advice on a Jira Service Management approval workflow requirement. We currently have a workflow status called Owner Approval. In this status, we use the native Approv...
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I had read "Use Ansible with Automation" The information in this article is about Ansible Tower/Ansible Automation Platform 2.4 In Ansible Automation Platform 2.6, the url is changed. Are ...
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MacBook Pro from Atlassian MDM / Apple Business Manager Dear Atlassian IT Support and Infrastructure Team, I hope this email finds you well. I am writing to formally request the removal of a secon...
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Atlassian Community Events
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| June 2, 2026 11:21 PM PDT | ||
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