Community resources
Community resources
Community resources
Jira Service Management
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Beside servers i also want to discover assets for our network devices including network switches, routers, firewalls How can i do this in Asset Discovery?
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Hello there, Is it possible to filter Jira into this result: "Tickets commented by currentuser in the last 14 days" I just found this one: "commentedBy = currentUser() AND updated &...
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Looking for addon that automatically tracks time spent with a ticket open in browser, lets say I get a ticket assigned, I have it open in my browser while im researching it, I want to populate the de...
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How to import CSV on JSM ASSET with multiple Asset on one Attributes linked to asset also Like on the photo below but on CSV format :
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Hello, What would be some simple workflow and settings to get request approval for manager? I have created a request, added a form with fields: Name - name of employee that is requesting vacatio...
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Define mandatory fields at ticket creation but not be mandatory for customer/external in issue creat
Agents forget to fill in data To avoid this I would like to define mandatory fields for one specific project Acutally we do this with validators in the transition, but this is the step after creati...
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what are all the schemas called System Schemas. will scan information considered as a System Schema ? Thanks & Regards, Jeya
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The users who created the issue are not able to update the details and mainly not having the option to add watchers which they were able to do before? This issue persists for more than a week now ev...
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Hi, I noticed that in my JIRA project, completed issues are not displaying as strikethrough text on the board or in issue lists. From my understanding, issues marked as "Done" should appear with a s...
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ello Everyone, As a customer, I would like to access only the topics and portal that pertain to my account. While using the service portal, I've noticed that I can see other topics, but I cannot acc...
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Hello, I created a Service project, the issues are created through a service request but I require to create subtasks for those service requests. Is it possible?
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The people that submitted the Jira request in the portal can not see their request because they are not added automatically to the project with the role service desk customer, is there a way to do th...
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I have a filter with a JQL query that brings information such as execution date, creation date, project and some other information. I created a Python module to execute a request in the API to execu...
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If I look at the Object Graph view of an Object, under the Linked Issue tab, all the Resolved Issues are missing. Only the Open Issues are shown. Then, when looking at an Object directly in Asse...
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Hi, I need your assistance with accesing the company's new platform. Despite entering my corporate email address during the process, I have been unable to access the platform. Unfortuna...
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Hello, For some days, I have been trying to understand how one approaches recurring tasks for JIRA cloud. By reading through the questions in the community I have seen the following suggestions: ...
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Hola! Tengo un proyecto de asistencia en Jira Service Management y me gustaría implementar condiciones en los campos. Es decir, tengo un campo A con varias opciones, y dependiendo del valor selecci...
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Recently started getting an error in our Automation audit logs while Editing an issue, for which I cannot see how to resolve. My system preferences are in English, but funny enough the error...
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Hi Team , Source , location , FCR & Configuration item these are the four columns we have in jira can be marked mandatory so that no one as an assignee can close the ticket? Pro...
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Hi all I'm trying to create an automation that, when a ticket transitions to a specific state, users have to fill in a mandatory text field that allows them to attach files. When transiting, this a...
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Our Jira Cloud instance is extremely slow today. At first, I thought it was just affecting me, but several users have since reached out expressing similar issues. Page loads are takin...
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Since today the right panel of editing/viewing an issue is very wide. I can adjust it per issue, but I can't find where I can fix the width. Does anyone know if this is possible and where I can find ...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation th...
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JIRA API for Adding Comments Errors -> Issue does not exist or you do not have permission to see it.
...he error: Issue does not exist or you do not have permission to see it. I'm doing a post: {{baseUrl}}/rest/api/3/issue/10015/comment/ { "public":true, "body": { &n...
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Hi! We have one JSM Project for multiple customers, designated by domain. One of our customers is requesting more access to their issues and we have tried multiple extensions that don't suppor...
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