Created vs Resolved Chart

Question

In our company, we would like to use this standard chart in Jira.

However, there is a challenge. We do not use the Resolved issue status, so the chart does not provide accurate information for our workflow.

Is there a way to customize the chart so that it works with our own issue statuses instead of relying on the Resolved status?

We would like to use statuses that we can manage ourselves, such as Canceled, Closed, or Aborted, instead of relying on the Resolved status.

Danut M _StonikByte_ · Answer

Hi @Björn Lindström,

Jira’s Created vs. Resolved Chart does not take statuses into account. It tracks by Resolution field.

One option (workaround) would be to modify the workflow so that a resolution is automatically set when a work item reaches the Canceled, Closed, or Aborted status (and not Resolved, if you want this excluded from the chart).

Another solution would be look for an app on Atlassian Marketplace that offers such chart and supports custom done statuses.

If you are willing to try such app, I would recommend taking a look over these gadgets offered by our Great Gadgets app.

You can get a cumulative Created vs Resolved Chart by using the Release Burndown Burnup Chart gadget.

This gadget allows you to specificy which statuses to be conidered "done":

See also this article:

https://community.atlassian.com/forums/discussion/2610902/a-powerful-reported-vs-done-chart-for-jira-dashboards

Our app offers many other gadgets that you could use for this purpose:

* Cumulative Flow Diagram gadget - can display trend of New, In Progress and Done issues.
* WIP Run Chart gadget - can display the trend of unresolved, eventually split by a field
* Pivot Table & Pivot Chart gadget - can display the trend of created split by status.

Danut.

Trudy P Claspill · Answer

For a Company-managed space you would need to have an admin modify the workflow(s) for the project to set the Resolution field when transitioning to your green/resolved Statuses, and to clear the Resolution field when transitioning to other statuses.

The workflow can use a Perform Action option to set the Resolution field to a static value, as shown here.

Or it can be configured to use Request Input and present a screen to the user where the screen includes the Resolution field. Then the user picks the Resolution value to be used.

Björn Lindström · Answer

It states

Service space

company-managed.