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if i deactivate all of our creator lite accounts that do not need creator status, how will those people still access the workspace to watch the videos?

Hello, I am using a JQL below which works for the 'Done' status. Project = "Digital Marketing Group" AND status = Done AND Status CHANGED to Done AFTER -14d I have another project but has the Completed status instead of Done. When I update it to use 'Completed' it doesn't work. I get no results. Project = "Fulfillment" AND…

We had a workspace in the free plan. The workspace does not open right now and shows up as "Does not exist". We have critical information on this workspace and need access to it. What is our best course of action? Thanks, Apurv

It's been a bit since I logged into my Jira account (health issues) and it was new to me as well, so I'm rusty and don't remember much, but I know that it has some valuable information about my project in it. When I tried to go to the site address: I get a page unavailable error: Then when I use the support link I put the…

In Jira Cloud Free and Standard plans, Epic is the highest level of hierarchy. But if you have Jira Premium or Enterprise, you can add additional custom levels. You can add levels above the Epic but not levels below it. The Sub-task level will always be the lowest. As an application-level administrator, access the…

How to reach Atlassian support if I am unable to identify our Site Admin?

* Тема: Запрос на удаление всех сайтов и организаций Здравствуйте, уважаемая служба поддержки Atlassian! Я являюсь администратором следующих организаций и сайтов, которые используют бесплатный тариф: · Организация: alfazp Сайт: alfazp.atlassian.net · Организация: privaterelay-team-e7kjmvxb Сайт:…

For me many tickets below the fold do not show labels. But when I open the ticket - they are there. I've completed cleaned storage for the domain and re-logged in. Still the same problem. This started a few days/weeks ago. Browser Brave/Chrome on macOS15.7 Is asking a question really the best way to report a bug? Not a…

Hi All, I hope everyone is well. I've seen a few posts regarding the bug with Trello cards not displaying the header images, labels and date info properly - I was just wondering if there was any further update on a fix for this? It's making the board quite difficult to work with at my company, where we have a lot of cards…

My board was closed (https://trello.com/b/lEFsWtcd) with the reason "You’re a member of this board, but only board admins are able to reopen it. Please contact support for assistance." My brother is/was the admin but he does not remember any of his accountdetails. We really need this board, can I please be updated to an…

My Due dates eem to meissing on some lists but not others. Seems to be showing on ones I have clicked the checkbox to say it ihas been done and it shows in green. If not ticked than it doesn't show the date. Was working fine on Friday. No covers on the card, Page zoom is default 100%. No Custom views

Buenas tardes, escribo desde argentina. Necesito me brinden informacion para suscribir una empresa al plan premium. De que manera se abona y cualquier aclaracion que sea necesaria para realizar la gestion. Mi nombre es Maria Luz Donn

Hello, Checking to see if there is a gadget in Jira Cloud compatible to Cycle Time Trend Gadget from Jira Sever/Data Center. If not is there a JQL I can use to get the same results in a Dashboard. Thank you 

With the new billing engine is it possible to combine billing profiles? For some reason I never really understood, our Atlassian Access (Guard something something now) was billed in a separate account. Now under https://admin.atlassian.com/billing I still see multiple accounts. Is there someway to combine them so I only…

Hello, We have three admins in our organization, and one of them is the customer contact. How can this role be assigned to another person?Thank you!

We are currently experiencing an issue with Jira Service Management. Customers are unable to create or submit support requests through the customer portal. When attempting to access the request page, the following error is displayed: “Encountered a ‘null - null’ error while loading this page.” As a result, customers cannot…

Hey there, Community! Welcome to the bonus round of Go AI-Native with Rovo! 🎉 You’ve gotten hands-on with Rovo all month and now it’s time to make it official! ⭐️ This week’s challenge Pass the Rovo Fundamentals certification exam. It’s Atlassian's official Rovo credential – free, self-paced, and looks great on your…

Hi everyone, I'm seeing an issue with Rovo when working across Jira and Confluence. When I'm in Jira, Rovo can successfully: * Read the Jira issue * Read issue details * Retrieve linked Confluence pages However, when Rovo attempts to open and read the linked Confluence page, it fails and never returns the page content. The…

Hi everyone, I'm having an issue with AI Answers in JSM Cloud's Virtual Service Agent (VSA). Although a linked Confluence KB space contains 4 published articles, the AI Answers setup screen shows only "1 article," and the portal chat fails to answer KB-based questions. However, all 4 articles appear properly in the…

I have assigned Github Copilot to specific transitions on my Jira board (Development, Code Review, etc.) However, whenever I change the status of a ticket, the Github Copilot agent triggers, but cannot authenticate. Instead, I have to manually click on the Agents tab, select Github Copilot, and then it authenticates with…

I have created the workflow automation. expecting based on the ticket it should review and convert eligible HD as knowledge base article. but everything is good but ticket not creating some one guide me . if the question is not clear i will explain in details 

Hello, I am having a problem with my Trello/Atlassian account. I normally log in with ---- A few days ago I created a new Gmail account, --- and since then Atlassian/Trello seems to keep switching or linking me to that Gmail account automatically. I can still log in with ------ but when I do, I only see an empty workspace…

I would love to have a feature to edit objects in the list view. When i already did a AQL or something but Bulk Action is not required and i can just edit the things right then and there. Where can i suggest that?

I think we have counted at least like 30 different phone numbers (I feel pretty confident there are more!) that OpsGenie uses when enacting its notifications protocols. We are finding that a lot of these numbers are getting blocked by our spam filters, which can not be disabled. Three questions: * Does OpsGenie relegate a…

The message I get when I try to action an alert in Teams channel is: "Couldn't run the command. Try again?" I have a working JSM-Teams integration which sends out alerts to specific Teams Channels based on their type. Its a working solution since the past couple of years. Recently, noticed that we can't action…

Edited due to Privacy Please help me regain access to this board.

One of our board users accidentally closed and deleted our board instead of deleting themselves from the board. Is there a way to get it back?

Board Queries and Subqueries A board is a status-based view of items. Items on a board are determined by one main JQL query. Items can be further organized using optional swimlane queries or quick filter subqueries. A swimlane is a horizontal grouping of items on a board. A quick filter is a one-click segmenting function…

We currently use JSM for over 6000 customers, sometimes we approach the customer first by creating a ticket proactively for them so they may adjust or fix something on their end. However we don't always get a reply on those created tickets and quite often it's because the recipient is actually on holiday. However I don't…