Why is it that when I comment on a Jira Epic, clicking the bold button only bolds a part of the text within the same sentence while leaving other parts with asterisks? Fix this bug so that the entire selected text gets bolded correctly
Hey there (I'm still not sure how to use tag/@mention thing here 😅)
I've tried replicating this within my test site but didn't manage to do so 👀 Any chance you can share an example of what things look like on your end?
I think it could be that Jira's wiki markup and rich text editor can be sensitive to hidden characters (like non-breaking spaces) that often get included when copying and pasting text.
If you're copying text from somewhere, can you try retyping the sentence manually rather than pasting it, or paste it as plain text 🤔
Cheers, Tobi
I also agreed with @Tomislav Tobijas response, please provide more details to allow us to assist you further.
Best, Joseph
@Tomislav Tobijas @Joseph Chung Yin Sorry, no matter how hard I look, I can't find the example again. But as I mentioned, here's an example where I actually typed the words "choice and apple" on the keyboard and then clicked the Bold button.
I applied bold to "choice" and "apple" one at a time. One of them becomes bold, but the other one doesn't. It shows up like this: ex) choice and *apple* (it isn't bolded, it's displayed like this instead)
So I'd like to know how to fix this. Could you please tell me the solution?
Cheers for additional info! I believe one of my colleagues mentioned a similar problem at one of the client environments 👀 but he's on sick leave atm so I'm not sure if they managed to fix it or not.
Any chance you're on a paid plan? If so, I'd recommend reaching out to Atlassian Support as this appears to be only replicable on some of the instances 🤔 I've tried replicating the same example, but both words in my case were bolded
Anyway, I'll try to check with my colleague once he's back if there have been any updates on his/their side.
Thanks for your reply. I'm on a paid plan, so I think it would be best to ask the support team. Like what you did, it sometimes works normally, and other times it only partially works. If there are any updates, I'd appreciate it if you could let me know. 😊
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